Manager on Duty

Jobtailor; Hempfield Township (Westmoreland County); On-site; USD 50,000 - 85,000; Full time

Job summary

Jobtailor in the United States seeks a Manager-on-Duty to direct supervisory personnel, oversee staffing, and advise on corrective action while ensuring daily customer satisfaction.

The role requires monitoring performance, maintaining compliance with corporate security and TSA legislation, and ensuring audits and proper ID issuance across the site.

Qualifications

• Two to five years previous management/specialist supervisory experience in field service duties.
• College degree or equivalent experience.
• Airline pricing experience.
• Must be able to work weekends (Friday, Saturday and Sunday), holidays and days off.
• Familiarity with personal computer software helpful.
• Independent judgment and decision-making skills required.
• Excellent interpersonal skills, written and oral communication skills.
• Ability to read, write, fluently speak and understand the English language.

Responsibilities

• Direct supervisory personnel within the assigned area and advise on staffing requirements.
• Oversee and advise on staffing requirements; monitor/administer discipline/corrective action by or for subordinates.
• Ensure customer satisfaction by daily feedback and by monitoring staff performance.
• Act as liaison between first level supervisor and upper management.
• Proactively monitors the work of assigned employees to ensure safety, security, quality and employee relations standards.
• Maintain and control all required aspects of the operation per corporate security program and TSA legislation.
• Ensure site audits and required company audit requirements are undertaken for continuity and compliance.
• Read, understand and clarify site-specific security plan; ensure staff display appropriate ID badges.

Skills

Management experience

Airline pricing experience

Decision making

Interpersonal skills

Customer satisfaction

Communication skills

Independent judgment

Education

College degree or equivalent experience

Tools

PC software

Job description

• The work of Manager-on-Duty includes directing supervisory personnel within assigned functional area; overseeing and advising on staffing requirements; monitor/administer discipline/corrective action by or for subordinates; ensuring customer satisfaction by daily feedback; acting as liaison between first level supervisor and upper management.
• Proactively monitors the work of assigned employees to ensure that customer satisfaction, safety, security, quality and employee relations meet or exceed standards.
• Maintain and control all required aspects of the operation in accordance with the corporate security program and TSA legislation.
• Ensure that the required company audit requirements are undertaken to ensure continuity and compliance at all times.
• Read, understand and clarify the implementation of the site-specific security plan and ensure that all WFS staff are issued with a relevant company ID and that they are required to display this identity badge.
• Ensures they administer practices in a fair and equitable manner, where all employees, customers, vendors and other third parties are treated with respect.

Requirements

• Two to five years previous management/specialist supervisory experience in field service duties
• College degree or equivalent experience
• Airline pricing experience
• Must be able to work weekends (Friday, Saturday and Sunday), holidays and days off.
• Familiarity with personal computer software helpful.
• Independent judgment and decision-making skills required.
• Excellent interpersonal skills, written and oral communication skills.
• Ability to read, write, fluently speak and understand the English language.

Core Competencies

Demonstrates strong management and supervisory skills, ensuring compliance with corporate security programs and TSA legislation while maintaining high standards of customer satisfaction and employee relations.

Highest-signal resume keywords

• Management Experience
• Airline Pricing Experience
• Decision-Making Skills
• Interpersonal Skills
• Customer Satisfaction

ATS Optimization Keywords

Hard Skills

• Supervisory Skills
• Field Service Duties
• Audit Requirements
• Security Plan Implementation
• Operational Control

Soft Skills

• Excellent Communication Skills
• Independent Judgment
• Fair Administration Practices

Industry Keywords

• Corporate Security Program
• TSA Legislation
• Employee Relations
• Customer Feedback
• Compliance

Tools & Technologies

• Personal Computer Software