Air Cargo Manager

Jobtailor; Chicago (IL); On-site; USD 52,000 - 78,000; Full time

Job summary

Jobtailor in Chicago, IL seeks a seasoned supervisor to lead field service teams and ensure adherence to security and TSA standards. The role focuses on staffing, scheduling, and enforcing disciplinary actions while maintaining high customer satisfaction.

You will coordinate with upper management, monitor daily operations, and uphold corporate security guidelines. Strong English communication and independent judgment are essential for success.

Qualifications

• Two to five years of management/supervisor experience in field service duties.
• College degree or equivalent experience.
• Airline pricing experience preferred.
• Must be able to work weekends, holidays, and days off.
• Familiarity with personal computer software is helpful.
• Independent judgment and decision-making skills required.
• Excellent interpersonal, written and oral communication skills.
• Ability to read, write, speak, and understand English fluently.

Responsibilities

• Direct supervisory personnel within the assigned functional area.
• Oversee and advise on staffing requirements.
• Monitor and administer discipline and corrective action for subordinates.
• Ensure customer satisfaction through daily feedback.
• Act as liaison between first-level supervisor and upper management.
• Proactively monitor work to meet safety, security, quality, and employee-relations standards.
• Maintain and control all aspects of operations per security program and TSA legislation.
• Ensure audit requirements are undertaken for continuity and compliance.
• Implement site-specific security plan and ensure staff display company ID badges.
• Administer practices fairly toward all employees, customers, vendors, and third parties.

Skills

Management Experience

Airline Pricing Experience

Decision-Making Skills

Interpersonal Skills

Customer Satisfaction

Education

College degree or equivalent experience

Tools

Personal Computer Software

Job description

Responsibilities

• Directing supervisory personnel within assigned functional area
• Overseeing and advising on staffing requirements
• Monitor/administer discipline/corrective action by or for subordinates
• Ensuring customer satisfaction by daily feedback
• Acting as liaison between first level supervisor and upper management
• Proactively monitors the work of assigned employees to ensure that customer satisfaction, safety, security, quality and employee relations meet or exceed standards
• Maintain and control all required aspects of the operation in accordance with the corporate security program and TSA legislation
• Ensure that the required company audit requirements are undertaken to ensure continuity and compliance at all times
• Read, understand and clarify the implementation of the site-specific security plan and ensure that all WFS staff are issued with a relevant company ID and that they are required to display this identity badge
• Administers practices in a fair and equitable manner, where all employees, customers, vendors and other third parties are treated with respect.

Requirements

• Two to five years previous management/specialist supervisory experience in field service duties
• College degree or equivalent experience
• Airline pricing experience
• Must be able to work weekends (Friday, Saturday and Sunday), holidays and days off.
• Familiarity with personal computer software helpful.
• Independent judgment and decision-making skills required.
• Excellent interpersonal skills, written and oral communication skills.
• Ability to read, write, fluently speak and understand the English language.

Core Competencies

Demonstrates strong management and supervisory skills, ensuring compliance with corporate security programs and TSA legislation while maintaining high standards of customer satisfaction and employee relations. Proficient in decision-making and interpersonal communication, with a focus on fair treatment of all stakeholders.

Highest-signal resume keywords

• Management Experience
• Airline Pricing Experience
• Decision-Making Skills
• Interpersonal Skills
• Customer Satisfaction

ATS Optimization Keywords

Hard Skills

• Supervisory Experience
• Field Service Duties
• Compliance Monitoring
• Audit Requirements
• Security Plan Implementation

Soft Skills

• Excellent Communication Skills
• Independent Judgment
• Fair Administration

Industry Keywords

• Corporate Security Program
• TSA Legislation
• Employee Relations
• Customer Feedback
• Site-Specific Security Plan

Tools & Technologies

• Personal Computer Software