Passenger Services Supervisor

Jobtailor; Las Vegas (NV); On-site; USD 42,000 - 64,000; Full time

Job summary

Jobtailor is seeking a capable supervisor for its Las Vegas passenger services team. The role supervises agents through check-in, boarding, baggage handling, and arrivals, ensuring adherence to airline procedures and TSA security standards.

You will coach staff, resolve issues, and coordinate with airline partners to maintain smooth flight operations. The position requires at least 2 years in passenger services and 1+ year of supervisory experience, with strong communication skills and the

Qualifications

• High School Diploma or GED.
• 2+ years of experience in passenger services or a customer-service-related field.
• 1+ year of supervisory or lead experience in an operational setting.
• Strong verbal and written communication skills.
• Ability to work varied shifts, including nights, weekends, and holidays.
• Proficient in Microsoft Office and Airline Systems.
• Ability to obtain and maintain all required airport and airline security clearances.
• Must be able to stand, walk, bend, and lift up to 50 pounds.

Responsibilities

• Supervise passenger service agents during check-in, boarding, baggage handling, and arrival processes.
• Ensure compliance with airline procedures, TSA regulations, and safety protocols.
• Provide on-the-spot coaching and support to agents to ensure service standards are met.
• Resolve customer complaints and operational issues in a timely and professional manner.
• Coordinate with airline representatives, ramp, and other departments to ensure smooth flight operations.
• Monitor staffing levels and adjust assignments based on flight schedules and operational needs.
• Complete required reports, incident documentation, and shift logs accurately and on time.
• Support training and onboarding of new passenger service agents.
• Lead pre-shift briefings and communicate updates, policy changes, and safety alerts.
• Promote a positive and productive work environment, modeling excellent customer service and teamwork.

Skills

Supervisory Experience

Customer Service Excellence

Compliance with TSA Regulations

Microsoft Office Proficiency

Operational Coordination

Education

High School Diploma

GED

Airport Security Clearance

Tools

Airline Systems

Microsoft Office

Job description

• Supervise passenger service agents during check-in, boarding, baggage handling, and arrival processes
• Ensure compliance with airline procedures, TSA regulations, and safety protocols
• Provide on-the-spot coaching and support to agents to ensure service standards are met
• Resolve customer complaints and operational issues in a timely and professional manner
• Coordinate with airline representatives, ramp, and other departments to ensure smooth flight operations
• Monitor staffing levels and adjust assignments based on flight schedules and operational needs
• Complete required reports, incident documentation, and shift logs accurately and on time
• Support training and onboarding of new passenger service agents
• Lead pre-shift briefings and communicate updates, policy changes, and safety alerts
• Promote a positive and productive work environment, modeling excellent customer service and teamwork

Requirements

• High School Diploma or GED
• 2+ years of experience in passenger services or a customer-service-related field
• 1+ year of supervisory or lead experience in an operational setting
• Strong verbal and written communication skills
• Ability to work varied shifts, including nights, weekends, and holidays
• Proficient in Microsoft Office and Airline Systems
• Ability to obtain and maintain all required airport and airline security clearances
• Must be able to stand, walk, bend, and lift up to 50 pounds

Core Competencies

Demonstrates strong leadership and supervisory skills in passenger services, ensuring compliance with airline procedures and TSA regulations while providing excellent customer service. Capable of training and onboarding new staff, resolving operational issues, and maintaining a positive work environment.

Highest-signal resume keywords

• Supervisory Experience
• Customer Service Excellence
• Compliance with TSA Regulations
• Microsoft Office Proficiency
• Operational Coordination

ATS Optimization Keywords

Hard Skills

• Passenger Services
• Incident Documentation
• Baggage Handling
• Flight Operations Coordination
• Staffing Level Monitoring

Soft Skills

• Strong Verbal Communication
• Written Communication
• Coaching and Support
• Problem Resolution
• Teamwork

Certifications & Qualifications

• High School Diploma
• GED
• Airport Security Clearance

Industry Keywords

• TSA Regulations
• Safety Protocols
• Customer Complaints
• Operational Needs
• Pre-Shift Briefings

Tools & Technologies

• Airline Systems
• Microsoft Office