Manager on Duty

Sofive Soccer Centers; Columbia (MD); On-site; USD 22,730 - 32,373; Full time

Job summary

Sofive Soccer Centers in Columbia is looking for a Manager on Duty to oversee daily operations and staff while ensuring high standards of service and customer satisfaction. Ideal candidates will have strong leadership and communication skills.

The role requires flexibility in scheduling, with the ability to work evenings, weekends, and holidays. A high school diploma and experience in customer service are essential. Join us in a dynamic soccer environment.

Qualifications

• Must have a strong ability to work in a customer-focused environment.
• Excellent interpersonal communication is essential.
• Ability to multitask and adapt to a flexible schedule.

Responsibilities

• Oversee daily operations and staff absences.
• Plan and schedule all soccer programs.
• Respond to customer inquiries in a timely manner.
• Ensure compliance with company policies and safety procedures.

Skills

Interpersonal skills

Communication skills

Leadership skills

Organizational skills

Problem-solving skills

Education

High school diploma or equivalent

Tools

Basic computer software

Job description

About Sofive

Sofive, the home of 5‑a‑side soccer, is a growing startup developing state‑of‑the‑art soccer centers – modern sport complexes with small‑sided soccer fields. We have 22 sites to date, with many more in the pipeline. Integrity, reliability and professionalism are the backbone of our organization, and we are passionate about soccer.

Job Title: Manager on Duty

Location

Sofive Soccer Centers, Columbia

Job Description

The Manager on Duty oversees the daily operations of the Sofive Soccer facility, ensuring customer needs are met and maintaining high standards of service. This role requires strong communication, leadership, and decision‑making skills.

Responsibilities

• Oversee daily operations and staff in the absence of the General Manager and Assistant Manager.
• Plan, monitor, and schedule all soccer programs to enable smooth and efficient operation.
• Respond to customer inquiries, complaints, and problems in a timely and professional manner.
• Ensure all employees comply with company policies and procedures.
• Monitor inventory levels and restock supplies when necessary.
• Encourage teamwork and provide guidance and support to staff.
• Coordinate with other departments to streamline operations and increase efficiency.
• Implement and maintain safety procedures for staff and customers.

Requirements

• High school diploma or equivalent.
• Experience in a customer‑focused environment.
• Excellent interpersonal, communication, and leadership skills.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Ability to multitask, problem‑solve, and make quick decisions.
• Knowledge of basic computer software.
• Strong organizational skills.

Pay Range

20 - 20 USD per hour