Manager on Duty

Sofive; Columbia (MD); On-site; USD 35,000 - 50,000; Full time

Job summary

Sofive in Columbia is looking for a Manager on Duty to oversee the daily operations of their soccer center. The role requires strong communication, leadership, and problem-solving skills to ensure customer needs are met efficiently.

The ideal candidate will have a high school diploma or equivalent and experience in a customer-focused role. Responsibilities include managing staff, planning soccer programs, and ensuring compliance with company standards.

This role demands flexibility, including evening and weekend availability.

Qualifications

• High school diploma or equivalent required.
• Experience in a customer-focused environment.
• Strong interpersonal, communication, and leadership skills are essential.

Responsibilities

• Oversees daily operations and staff in absence of management.
• Plans and schedules soccer programs to ensure operational efficiency.
• Responds to customer inquiries and issues professionally.
• Monitors inventory levels and restocks supplies as needed.
• Encourages teamwork while guiding and supporting staff.
• Implements safety procedures for staff and customers.

Skills

Communication skills

Leadership skills

Decision-making skills

Interpersonal skills

Education

High school diploma or equivalent

Job description

Manager on Duty

Location: Sofive Soccer Centers Columbia

Job Description

Sofive Soccer Centers is a rapidly growing business that is developing soccer centers – modern sport complexes with small-sided soccer fields. The Manager on Duty is responsible for overseeing the daily operations of the Sofive Soccer facility while ensuring that customer needs are met. This position requires a person with communication, leadership, and decision-making skills.

Responsibilities

• Oversees daily operations and staff in the absence of the General Manager and Assistant Manager.
• Overview, plan, monitor, and schedule all soccer programs, ensuring smooth and efficient operational procedures enabling Sofive Soccer Centers to provide the highest level of customer service.
• Responds to customer inquiries, complaints, and problems in a timely and professional manner.
• Ensures that all employees comply with company policies and procedures.
• Monitors inventory levels, restocking supplies when necessary.
• Encourages teamwork and provides guidance and support to staff.
• Coordinates with other departments to streamline operations and increase efficiency.
• Implements and maintains safety procedures for staff and customers.

Requirements

• High school diploma or equivalent.
• Experience working in a customer-focused environment.
• Excellent interpersonal, communication, and leadership skills.
• Ability to work a flexible schedule including evenings, weekends, and holidays.
• Ability to multitask, problem-solve, and make quick decisions.