Manager on Duty

Sofive; Orlando (FL); On-site; USD 40,000 - 55,000; Full time

Job summary

Sofive is a growing startup operating 5-a-side soccer centers focused on accessibility and quality. We seek a Manager on Duty to oversee daily operations, lead staff, and ensure excellent customer service across our Sofive Soccer Centers.

The role demands strong communication, leadership, and quick decision-making, with a flexible schedule that includes evenings, weekends, and holidays to maintain smooth operations and safety.

Qualifications

• High school diploma or equivalent.
• Experience in a customer-focused environment.
• Excellent interpersonal, communication, and leadership skills.
• Ability to work a flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Oversees daily operations and staff in the absence of the General Manager and Assistant Manager.
• Plan, monitor, and schedule all soccer programs, ensuring smooth operations and high customer service.
• Responds to customer inquiries, complaints, and problems in a timely and professional manner.
• Ensures all employees comply with company policies and procedures.
• Monitors inventory levels and restocks supplies as needed.
• Encourages teamwork and provides guidance and support to staff.
• Coordinates with other departments to streamline operations and increase efficiency.
• Implements and maintains safety procedures for staff and customers.

Skills

Customer service

Leadership

Communication

Decision-making

Education

High school diploma or equivalent

Job description

Sofive, the home of 5-a-side soccer; a new kind of soccer center. We make "the beautiful game" more available than ever before for soccer and fitness enthusiasts by providing easy access to the highest quality, 5-a-side, all-season soccer centers.

We are a growing startup that is developing state-of-the-art soccer centers – modern sport complexes with small-sided soccer fields. We have 22 sites to date, with many more in the pipeline.

Integrity is the backbone of our organization. We value reliability and professionalism in our partnerships with businesses and team members. And of course, we are passionate about soccer!

Job Title: Manager on Duty

Location: Sofive Soccer Centers

Job Description:

Sofive Soccer Centers is a rapidly growing business that is developing soccer centers – modern sport complexes with small-sided soccer fields. The Manager on Duty is responsible for overseeing the daily operations of the Sofive Soccer facility while ensuring that customer needs are met. This position requires a person with communication, leadership, and decision-making skills.

Responsibilities:

• Oversees daily operations and staff in the absence of the General Manager and Assistant Manager.
• Overview, plan, monitor, and schedule all soccer programs, ensuring smooth and efficient operational procedures enabling Sofive Soccer Centers to provide the highest level of customer service.
• Responds to customer inquiries, complaints, and problems in a timely and professional manner.
• Ensures that all employees comply with company policies and procedures.
• Monitors inventory levels, restocking supplies when necessary.
• Encourages teamwork and provides guidance and support to staff.
• Coordinates with other departments to streamline operations and increase efficiency.
• Implements and maintains safety procedures for staff and customers.

Requirements:

• High school diploma or equivalent.
• Experience working in a customer-focused environment.
• Excellent interpersonal, communication, and leadership skills.
• Ability to work a flexible schedule including evenings, weekends, and holidays.
• Ability to multitask, problem-solve, and make quick decisions.