Manager on Duty

Sofive; Rockville (MD); On-site; USD 35,000 - 50,000; Full time

Job summary

Sofive in Rockville is hiring a Manager on Duty to oversee daily operations at their soccer center. This role focuses on providing excellent customer service and ensuring operational efficiency.

The ideal candidate should have strong communication, leadership, and decision-making skills, as well as a high school diploma or equivalent. Previous experience in a customer-focused environment is expected. Work flexible hours including evenings and weekends.

Qualifications

• High school diploma or equivalent is required.
• Experience in a customer-focused role is ideal.
• Strong communication and leadership skills are essential.

Responsibilities

• Oversees daily operations and staff in absence of management.
• Plans and schedules all soccer programs for efficiency.
• Handles customer inquiries and provides solutions.

Skills

Communication skills

Leadership skills

Decision-making skills

Multitasking

Problem-solving

Education

High school diploma or equivalent

Job description

Manager on Duty

Job Description

Sofive Soccer Centers is a rapidly growing business that is developing soccer centers – modern sport complexes with small-sided soccer fields. The Manager on Duty is responsible for overseeing the daily operations of the Sofive Soccer facility while ensuring that customer needs are met. This position requires a person with communication, leadership, and decision‑making skills.

Responsibilities

• Oversees daily operations and staff in the absence of the General Manager and Assistant Manager.
• Overview, plan, monitor, and schedule all soccer programs, ensuring smooth and efficient operational procedures enabling Sofive Soccer Centers to provide the highest level of customer service.
• Responds to customer inquiries, complaints, and problems in a timely and professional manner.
• Ensures that all employees comply with company policies and procedures.
• Monitors inventory levels, restocking supplies when necessary.
• Encourages teamwork and provides guidance and support to staff.
• Coordinates with other departments to streamline operations and increase efficiency.
• Implements and maintains safety procedures for staff and customers.

Requirements

• High school diploma or equivalent.
• Experience working in a customer-focused environment.
• Excellent interpersonal, communication, and leadership skills.
• Ability to work a flexible schedule including evenings, weekends, and holidays.
• Ability to multitask, problem‑solve, and make quick decisions.