Manager on Duty

Sofive Soccer Centers; Apex (NC); On-site; USD 20,000 - 29,000; Full time

Job summary

Sofive Soccer Centers in Apex, North Carolina, seeks a Manager on Duty to oversee daily operations and staff in the absence of the General Manager. You will guide programs, ensure high levels of customer service, and coordinate safety and operations on busy days.

Strong communication and leadership are essential, with flexibility for evenings, weekends, and holidays. This role emphasizes teamwork, efficiency, and safety across all facility activities.

Qualifications

• Must have a high school diploma or equivalent.
• Experience in a customer-focused environment.
• Excellent interpersonal, communication, and leadership skills.
• Flexible schedule including evenings, weekends, and holidays.
• Ability to multitask, problem-solve, and make quick decisions.
• Knowledge of basic computer software.
• Strong organizational skills.

Responsibilities

• Oversees daily operations and staff in the absence of GM and Assistant Manager.
• Plan, monitor, and schedule all soccer programs to ensure smooth operations and customer service.
• Respond to customer inquiries, complaints, and problems promptly.
• Ensure employees comply with company policies and procedures.
• Monitor inventory levels and restock supplies as needed.
• Encourage teamwork and provide guidance and support to staff.
• Coordinate with other departments to improve efficiency.
• Implement and maintain safety procedures for staff and customers.

Skills

Communication

Leadership

Customer service

Multitasking

Problem solving

Decision making

Computer literacy

Organizational skills

Education

High school diploma

Job description

Job Title: Manager on Duty

Location: Sofive Soccer Centers Apex

Job Description:

Sofive Soccer Centers is a rapidly growing business that is developing soccer centers – modern sport complexes with small-sided soccer fields. The Manager on Duty is responsible for overseeing the daily operations of the Sofive Soccer facility while ensuring that customer needs are met. This position requires a person with communication, leadership, and decision‑making skills.

Responsibilities:

• Oversees daily operations and staff in the absence of the General Manager and Assistant Manager.
• Overview, plan, monitor, and schedule all soccer programs, ensuring smooth and efficient operational procedures enabling Sofive Soccer Centers to provide the highest level of customer service.
• Responds to customer inquiries, complaints, and problems in a timely and professional manner.
• Ensures that all employees comply with company policies and procedures.
• Monitors inventory levels, restocking supplies when necessary.
• Encourages teamwork and provides guidance and support to staff.
• Coordinates with other departments to streamline operations and increase efficiency.
• Implements and maintains safety procedures for staff and customers.

Requirements:

• High school diploma or equivalent.
• Experience working in a customer-focused environment.
• Excellent interpersonal, communication, and leadership skills.
• Ability to work a flexible schedule including evenings, weekends, and holidays.
• Ability to multitask, problem‑solve, and make quick decisions.
• Knowledge of basic computer software.
• Organizational skills.

Pay: $18/hour