Manager on Duty

Sofive City Soccer, Inc.; Apex (AR); On-site; USD 20,000 - 29,000; Full time

Job summary

Sofive City Soccer, Inc. is seeking a Manager on Duty for the Apex center to oversee daily operations and lead the team in the GM's absence. The role emphasizes customer service, safety, and smooth program delivery.

You will manage staff, coordinate with departments, handle inquiries, and ensure policies are followed. Flexibility to work evenings, weekends, and holidays is required; a high school diploma is required and basic computer skills are expected.

Qualifications

• High school diploma or equivalent required.
• Experience in a customer-focused environment preferred.
• Strong interpersonal, communication, and leadership skills.
• Must be able to work evenings, weekends, and holidays.
• Ability to multitask, problem-solve, and make quick decisions.
• Familiarity with basic computer software.
• Excellent organizational skills.

Responsibilities

• Oversees daily operations and staff in the absence of the GM.
• Plan, monitor, and schedule all soccer programs, ensuring smooth operations.
• Respond to customer inquiries, complaints, and problems professionally.
• Ensure staff comply with company policies and procedures.
• Monitor inventory levels and restock supplies as needed.
• Encourage teamwork and provide guidance to staff.
• Coordinate with other departments to improve efficiency.
• Implement and maintain safety procedures for staff and customers.

Skills

Leadership

Communication

Customer service

Multitasking

Organizational skills

Basic computer software

Education

High school diploma or equivalent

Tools

Basic computer software

Job description

About Sofive

Sofive, the home of 5-a-side soccer; a new kind of soccer center. We make \"the beautiful game\" more available than ever before for soccer and fitness enthusiasts by providing easy access to the highest quality, 5-a-side, all-season soccer centers.

We are a growing startup that is developing state-of-the-art soccer centers - modern sport complexes with small-sided soccer fields. We have 22 sites to date, with many more in the pipeline.

Integrity is the backbone of our organization. We value reliability and professionalism in our partnerships with businesses and team members. And of course, we are passionate about soccer!

Resonate with this? Then let's connect. Learn more here and on our website. Find open positions and come grow with a technology empowered, community minded organization that is passionate and knowledgeable about the soccer industry. Sofive is soccer. Non-stop.

Job Title: Manager on Duty

Location: Sofive Soccer Centers Apex

Job Description

Sofite Soccer Centers is a rapidly growing business that is developing soccer centers - modern sport complexes with small-sided soccer fields. The Manager on Duty is responsible for overseeing the daily operations of the Sofive Soccer facility while ensuring that customer needs are met. This position requires a person with communication, leadership, and decision-making skills.

Responsibilities

• Oversees daily operations and staff in the absence of the General Manager and Assistant Manager.


• Overview, plan, monitor, and schedule all soccer programs, ensuring smooth and efficient operational procedures enabling Sofite Soccer Centers to provide the highest level of customer service.


• Responds to customer inquiries, complaints, and problems in a timely and professional manner.


• Ensures that all employees comply with company policies and procedures.


• Monitors inventory levels, restocking supplies when necessary.


• Encourages teamwork and provides guidance and support to staff.


• Coordinates with other departments to streamline operations and increase efficiency.


• Implements and maintains safety procedures for staff and customers.

Requirements

• High school diploma or equivalent.


• Experience working in a customer-focused environment.


• Excellent interpersonal, communication, and leadership skills.


• Ability to work a flexible schedule including evenings, weekends, and holidays.


• Ability to multitask, problem-solve, and make quick decisions.


• Knowledge of basic computer software.


• Organizational skills.

Pay: $18/hour