Manager of Registration

Ashtabula County Medical Center; Ashtabula (OH); On-site; USD 60,000 - 90,000; Full time

Job summary

Ashtabula Regional Medical Center in Ohio is seeking a Manager of Registration in a managerial, full-time role at the Central Registration department. The position oversees patient access, collecting demographic, medical, insurance and financial information to complete medical necessity forms and copays at time of service.

The Manager provides guidance to caregivers to achieve positive customer relations while ensuring compliance with Health Information Services and Patient Financial Services,

Qualifications

• High school diploma with associate degree preferred.
• Excellent oral, written, and interpersonal skills; strong analytical and organizational skills.
• Medical terminology experience; EPIC knowledge preferred.
• Minimum 3 years related experience; call center/medical office preferred.

Responsibilities

• Oversee Central Registration to ensure prompt patient access to hospital and ambulatory services.
• Direct daily gathering of demographics, medical data, insurance and financial information; ensure forms are complete and compliant.
• Coach caregivers to improve customer relations and ensure regulatory compliance; implement policies and procedures.
• Coordinate department with other units and scheduling; manage IT tickets and supply requisitions.
• Monitor quality, participate in denial management; ensure patient satisfaction and fiscal accountability.

Skills

Interpersonal skills

Analytical and organizational skills

Medical terminology experience

Education

High school diploma with Associate degree preferred

Tools

EPIC knowledge

Job description

Ashtabula Regional Medical Center · Central Registration

Managerial

Full Time , 1st

Posted 09/15/2026

Education, Knowledge, Skills and Abilities

• High school with Associate degree preferred.
• Excellent oral, written, and interpersonal skills. Strong analytical and organizational skills.
• Medical terminology experience required.
• EPIC knowledge preferred.

Required Length and Type of Experience

• Minimum of three (3) years of related experience.
• Call center/medical office experience, preferred.

Required Licensure or Certification

• None

Required Physical and Environmental Demands

• Requires full range of body motion, including manual and finger dexterity, and eye-hand coordination. Hearing and vision to normal limits with correction.
• Ability to operate office machines with or without adaptive devices.
• Requires sitting for extensive periods of time. Occasionally lift and carry items weighing up to 20 pounds.

The Manager of Registration is responsible for the overall activities of the Central Registration department required to ensure prompt patient access to hospital and ambulatory services. This includes the day-to-day operations associated with the gathering of demographic, medical, insurance and financial information; completion of medical necessity forms and collection of copays at time of service. The Manager provides guidance and coaching to their caregivers to achieve positive customer relations while obtaining elements mandated by Health Information Services and Patient Financial Services, in compliance with regulatory requirements. Responsibilities also include implementation and maintenance of policies/procedures, standard operation practices, directing the caregivers, ensuring training is completed, coordinating department operations with other departments and caregiver scheduling. The Manager of Registration will also be responsible for completing IT tickets for systems and equipment plus requisitions for maintaining adequate supplies.

The Manager of Registration observes quality monitoring and training, participates in denial management initiatives and performs all Patient Service Representative functions. The manager is responsible for patient satisfaction, fiscal responsibilities, and for attaining and maintaining adherence to prescribed regulatory standards.

The Manager of Registration will participate in special projects and other assignments as directed.