Patient Care Coordinator/ Burn and Plastic Surgery Clinics - Harborview

University of Washington Medical Center; Seattle (WA); On-site; USD 35,000 - 50,000; Full time

Job summary

Harborview Burn and Plastic Surgery Clinic in Seattle seeks a Full-time Days Patient Care Coordinator for a six-month fixed-duration assignment. This on-site role supports perioperative scheduling, patient coordination, and liaison activities across UWMC/UW Medicine Harborview.

The position requires a Bachelor's degree in a medically related or public relations field and two years of experience in a tertiary patient care setting with medical terminology proficiency.

Qualifications

• Bachelor’s Degree in a medically related or public relations field plus two years of experience in a tertiary patient care setting involving interaction with medical services, patients and families, physicians, and terminology proficiency.
• Equivalent education and/or experience may substitute for minimum qualifications, except where legal requirements apply.

Responsibilities

• Act as a primary liaison for UWMC/UW Medicine Harborview, representing physicians to hospital staff, patients, families, referring physicians, and outside agencies.
• Communicate effectively with health care professionals, patients, and advocates across UWMC and other facilities, including insurers and external organizations.
• May provide clinic charges and estimated charges for visits, procedures, and surgeries in coordination with Financial Services.
• Coordinate pre-admissions tests and procedures.
• Schedule and communicate pre-op planning and preparation to patients; send appointments and information to patients.
• Manage OR block time; release and request OR time via Surgical Services Website.
• Schedule, reschedule, and cancel surgeries on the ESI system; monitor case order prior to surgery and adjust as needed.
• Other duties as assigned.

Skills

Communication skills

Scheduling

Patient liaison

Medical terminology

Education

Bachelor's degree in a medically related or public relations field

Job description

Job Description

Harborview Burn and Plastic Surgery Clinic has an outstanding opportunity for a Full-time Days Patient Care Coordinator.

WORK SCHEDULE

• Full-time, (40 hours per week)
• Day Shift/Mondays-Fridays
• THIS IS A SIX MONTH FIXED DURATION ASSIGNMENT FROM DATE OF HIRE
• On-site/No Telework

POSITION HIGHLIGHTS

• Conveniently located near public transportation
• Make a difference for the patients and employees we serve
• Opportunity to provide career growth

DEPARTMENT DESCRIPTION

The Burn and Plastic Surgery Clinics at Harborview Medical Center offer outpatient care for adults and children with small acute burns and other acute and chronic wounds, as well as plastic reconstructive injuries.

We treat a variety of conditions, including traumatic injuries to the face and jaw, skin disorders with skin loss, lacerations, pressure sores, ulcers, keloids, congenital defects, skin tumors, nerve/tendon injuries and amputations.

Patients receive wound care, dressing changes and outpatient physical therapy, including scar control.

Our care team includes board-certified burn surgeons, plastic surgeons, registered nurses, physical therapists, occupational therapists, clinical psychologists, social workers and other medical professionals.

PRIMARY JOB RESPONSIBILITIES

• Act as a primary liaison for UWMC/UW Medicine Harborview and represent departmental physician(s) with hospital, patient and family, referring physicians, outside agencies, staff from outside hospitals and general public by providing information and advice regarding UWMC hospital services
• Uses effective oral and written communication with a variety of Health Care Professionals, patients and their advocates hospital and clinic personnel both at UWMC and other medical facilities, representatives of insurance companies and other organizations related to the health care industry
• May provide clinic charges for visit types, procedures, and surgeries to patients or prospective patient to the clinic. May provide estimated charges based on plan of care for purpose of patient deposits when patient is determined to be self-pay. This is done in conjunction with Financial Services and under the direction of the Health Services Manager, clinic Manager
• Responsible for coordination of pre-admissions tests and procedures
• Schedule and communicates pre-op planning and preparation to patient. Sends appointments and other information to patients
• Manages OR block time. Release block-time and requests OR time through the Surgical Services Website
• Responsible for scheduling, rescheduling, and canceling surgeries on ESI scheduling system and will monitor case order day prior to surgery and make any necessary changes
• Other duties assigned

REQUIREMENTS

• A Bachelor’s Degree in a medically related or public relations field AND two years of experience in a tertiary patient care setting involving interaction with a variety of medical services, contact with patients and families, interaction with physicians, and proficiency in medical terminology.
• Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

ABOUT HARBORVIEW MEDICAL CENTER

As the region’s only Level I Trauma and verified burn center, Harborview Medical Center is a comprehensive healthcare facility owned by King County and operated by UW Medicine. It is dedicated to providing specialized care for a broad spectrum of patients from throughout the Pacific Northwest, including the most vulnerable residents of King County. It provides exemplary patient care in leading-edge centers of emphasis, including emergency medicine, trauma and burn care, neurosciences, ophthalmology, vascular surgery, HIV/AIDS, rehabilitation, mental health and substance abuse care.

Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region.

Compensation, Benefits and Position Details

Pay Range Minimum:

$25.58 hourly

Pay Range Maximum:

$36.62 hourly

Other Compensation:

Benefits:

For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-temporary-per-diem-and-less-than-half-time/

Shift:

First Shift (United States of America)

Temporary or Regular?

This is a temporary position

FTE (Full-Time Equivalent):

100.00%

Union/Bargaining Unit:

SEIU Local 925 Nonsupervisory

ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the publicby advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians,scientistsand other health professionals.

All acrossUW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, studentand colleague is valued and honored.Nearly 29,000healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Our Commitment

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [e-mail].

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.