Manager of Postal, Shipping & Receiving Services
University Of The, Inc.arnate Word
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Job summary
University of the Incarnate Word seeks a Manager of Postal, Shipping & Receiving Services to oversee mail, parcel processing, shipping, and compliance across the campus. You will lead staff, manage carrier relationships, and ensure efficient operations in a dynamic university environment.
The role requires strong leadership, regulatory knowledge, and experience with shipping platforms. The position reports to the Director of Procurement and Other Support Services and offers comprehensive
Qualifications
- Three years of progressively responsible experience in postal operations, shipping and receiving, logistics, or related operations.
- One year of lead or supervisory experience in postal operations, shipping and receiving, logistics, or relevant operations.
- High school diploma or GED equivalent required; Associates degree or higher preferred.
Responsibilities
- Hire, train, supervise, and evaluate postal operations and shipping/receiving personnel.
- Plan, organize, and manage daily postal operations and carrier relationships.
- Ensure compliance with USPS regulations and safety procedures; manage budgets and expenses.
- Serve as primary contact for mail and shipping inquiries and drive continuous service improvements.
- Manage postal management software and reporting metrics; prepare monthly/annual reports.
Skills
Education
Tools
Job description
N/A.
Position Information
Position Title
Position Title Manager of Postal, Shipping & Receiving Services
UIW Mission
University of the Incarnate Word is a Catholic institution that welcomes to its community persons of diverse backgrounds, in the belief that their respectful interaction advances the discovery of truth, mutual understanding, self-realization, and the common good.
Position Summary
The Manager of Postal, Shipping & Receiving Services is responsible for the overall management, coordination, and supervision of University mail services, shipping and receiving operations, and postal compliance activities. This position ensures the efficient processing, distribution, collection, and delivery of incoming and outgoing mail, and packages, and freight for all University departments, students, faculty, staff, and affiliated entities. The Manager of Postal, Shipping & Receiving Services reports to the Director of Procurement and Other Support Services.
UIW has been identified year after year as one of the nation’s Great Colleges to Work For based on employee feedback. UIW offers an outstanding benefits package for full-time employees that includes medical, dental, vision, flexible spending accounts, numerous paid holidays, vacation and sick leave. Tuition benefits include UIW tuition waivers, tuition exchange programs and Brainpower Connection discounts for employees and dependents. Retirement benefits include 403b retirement plans with a 7% employer match, plus a retirement health solution. We also offer employer-paid Life/AD&D, long-term disability, pet insurance, an Employee Assistance Program ( EAP ), wellness programs, employee discount program, Public Service Loan Forgiveness ( PSLF ) eligibility and more! Please refer to the Human Resources webpage for additional details on our benefits and eligibility.
Job Duties
Job Duty Name
Job Duty Name Operations Supervison
Description of Job Duties
- Hire, train, supervise, and evaluate postal operations and shipping and receiving personnel.
- Develop work schedules and assign responsibilities.
- Conduct performance evaluations and provide coaching and professional development.
- Promote a customer-service-oriented work environment.
- Ensure compliance with university policies and safety procedures.
- Perform other duties as assigned.
Job Duty Name Operations Management
Description of Job Duties
- Plan, organize, and manage daily postal operations, including mail processing, sorting, distribution, and delivery.
- Manage all incoming and outgoing mail, parcels, express shipments, and accountable mail.
- Oversee USPS , courier, and shipping carrier relationships, including FedEx, UPS , DHL , and regional providers.
- Monitor service levels and resolve delivery or shipping issues.
Job Duty Name Compliance and Regulatory Oversight
Description of Job Duties
- Maintain compliance with United States Postal Service regulations and requirements.
- Ensure adherence to shipping regulations involving hazardous materials, restricted items, and international shipments.
- Develop and maintain departmental procedures and operating manuals.
- Stay current with postal industry changes, rate adjustments, and best practices.
Description of Job Duties
- Prepare and manage departmental budgets.
- Monitor postage expenditures and shipping costs.
- Reconcile postage accounts and meter activity.
- Analyze shipping trends and recommend cost-saving opportunities.
- Assist with contract negotiations and vendor management activities.
Job Duty Name Customer Service and Communication
Description of Job Duties
- Serve as the primary point of contact for mail and shipping-related inquiries.
- Address customer concerns and service requests promptly.
- Develop communications regarding service interruptions, holiday schedules, and operational changes.
- Partner with campus departments to identify and implement service improvements.
Job Duty Name Technology and Reporting
Description of Job Duties
- Manage postal management software, package tracking systems, and shipping platforms.
- Maintain accurate operational records and reporting metrics.
- Prepare monthly and annual reports on service volumes, postage expenses, carrier performance, and departmental activities.
- Utilize data analytics to improve operational efficiency and customer service.
Job Duty Name Safety and Security
Description of Job Duties
- Ensure compliance with University safety standards and applicable federal regulations.
- Implement procedures for suspicious mail handling and emergency response.
- Maintain secure mail and package handling processes.
- Conduct periodic audits of postal operations and inventory.
Qualifications
Knowledge Skills and Abilities
- Strong knowledge of USPS regulations, mail processing procedures, and shipping carrier requirements.
- Strong leadership and employee development skills.
- Excellent customer service and communication abilities.
- Ability to manage multiple priorities and deadlines.
- Proficiency with Microsoft Word, Excel, Outlook, Teams, and OneDrive or similar products.
- Ability to effectively learn and use shipping management software, as well as inventory management and package tracking systems.
- Strong analytical and problem-solving skills.
- Ability to maintain confidentiality and handle sensitive information.
- Ability to drive University vehicle in the drop-off/delivery of postal parcels.
- Ability to work effectively with individuals from diverse communities and cultures.
- Employee shall adhere to all applicable rules and regulations of the University, the Conference, and the NCAA .
High school diploma or GED equivalent.
Required Work Experience
- Three (3) years of progressively responsible experience in postal operations, shipping and receiving, logistics, or related operations.
- One (1) year of lead or supervisory experience in postal operations, shipping and receiving, logistics, or relevant operations.
- Associates Degree or higher in related field.
- Experience working in a higher education environment.
- Certified Mail and Distribution Systems Manager ( CMDSM ) certification.
- Familiarity with enterprise systems such as Banner or similar ERP platforms.
Must have a valid driver’s license, driving record that is insurable by UIW insurance carrier, and be at least 21 years of age, as required to drive for UIW .
Work Hours
Monday through Friday 8am to 5pm with extended hours as needed to meet departmental goals. Note that occasional evenings or weekend work during peak periods, special events, or emergencies may be required.
Physical Demands
- Ability to lift and move packages weighing up to 50 pounds.
- Ability to push/pull dollies and equipment carts holding up to 100lbs.
- Ability to move about work area, bend, crouch, climb small ladders, and perform repetitive movements throughout the workday.
- Fine motor hand skills to be able to operate mail processing and material handling equipment.
- Office and campus mailroom environment with confined spaces.
- Occasional exposure to varying weather conditions during deliveries.
- Ability to regularly move about campus and external sites to deliver/receive/drop-off packages.
Posting Number
Posting Number AS2330PO
Number of Vacancies
Number of Vacancies 1
Job Type
Job Type Full Time
Job Category
Job Category Administrator (exempt)
Desired Start Date
Desired Start Date 12/01/2026
Position End Date (if temporary)
Reports to
Reports to Director of Procurement and Other Support Services
Salary $57,000 Annualized
Open Date
Open Date 10/27/2026
Close Date
Open Until Filled Yes
Special Instructions to Applicant
N/A.
EOE
UIW is committed to a policy of equal opportunity in employment, without regard to race, color, sex, sexual orientation, citizenship status, national origin, age, marital status, disability, genetic information, gender identity or expression, veteran status, pregnancy, and religion (except in limited circumstances when religious preference is both permitted by law and deemed appropriate as a matter of University policy).
Title IX
This position is considered a “Responsible Employee” under Title IX federal regulations and “Mandatory Reporter” under Texas state law and the UIW Sexual Misconduct Policy. As a Mandatory Reporter, this position requires you as the employee to promptly report any incident that you witness or receive information about Title IX violations. These reporting responsibilities are set out in the UIW Sexual Misconduct Policy.
- Resume
- Cover Letter/Letter of Application
- Letter of Recommendation 1
- Letter of Recommendation 2
- Letter of Recommendation 3
- Other Document
- Professional Reference Contacts
Required fields are indicated with an asterisk (*).
- * How did you hear about this employment opportunity?
- UIW Website
- HigherEdJobs.com
- Indeed
- WorkplaceDiversity.com
- HispanicDiversity.com
- BlackJobCenter.com
- WomensJobCenter.com
- VeteransConnect.com
- Personal Referral
- Employee Referral
- Other
- If you selected other, please tell us where?
(Open Ended Question)
- * What is your highest level of education achieved?
- Less than High School Education or GED equivalent
- High School Education or GED equivalent
- Some college
- Associate's Degree
- Bachelor's Degree or above
- * How many years of progressively responsible experience do you have in postal operations, shipping and receiving, logistics, or related operations?
- Less than 3 years
- 3 years
- 4 years
- 5 years
- 6 or more years
- * How many years of lead or supervisory experience do you have in postal operations, shipping and receiving, logistics, or relevant operations?
- Less than 1 year
- 1 year
- 2 years
- 3 years
- 4 or more years
- * Describe your experience serving in a lead or supervisory role in a relevant field.
(Open Ended Question)
- * Do you currently have a valid driver's license AND are you at least 21 years of age, as required to drive for UIW?
- No
- Yes, I have a valid driver license and I am at least 21 years old
- * List the Microsoft Office products with which you are experienced. Include your proficiency level in each and include special skills in each, where applicable. Examples of proficiency levels-None, Minimal, Limited, Proficient, Advanced, Expert. Examples of special skills: MS Outlook-mail merges; MS Excel-V-lookup & pivot tables.
(Open Ended Question)
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