Patient Enrollment Vendor Manager

DM Clinical Research; Houston (TX); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading clinical research organization is seeking a Patient Enrollment Vendor Manager in Houston, TX. This role involves managing vendor relationships, ensuring adherence to standards, driving sales performance, and leading a high-performing team. The ideal applicant will have 5+ years of experience in vendor sales and familiarity with contract management. Candidates should possess strong negotiating skills and the ability to thrive in a dynamic environment, reporting performance metrics and achieving enrollment goals.

Qualifications

• 5+ years experience in leading sales call center teams.
• 5+ years experience in leading vendor sales teams.
• 3+ years of invoice processes and management.

Responsibilities

• Act as liaison between Patient Enrollment and vendors.
• Achieve and exceed recruiting and enrollment goals.
• Manage contracting and invoices.

Skills

Negotiation skills

Customer service

Detail-oriented

Multitasking

Analytical problem-solving

Education

Bachelor’s degree in Business or related field

Master’s degree in a related field

Job description

Location: Houston, TX

Job Id:1142

# of Openings:1

The Patient Enrollment Vendor Manager is the relationship manager for all vendors and vendor sites including contracting, invoicing, communication, training, coaching, process improvement, driving outcomes and ensuring that the vendor adheres to the DM culture and values.

DUTIES & RESPONSIBILITIES

• Acting as the liaison between Patient Enrollment and each vendor and vendor site
• Achieving and exceeding recruiting and enrollment goals
• Setting the direction, vision, and culture of a high performing vendor sales team
• Meeting with suitable vendors to assess their services, inquire about their services, negotiate pricing, and communicate any service-related concerns
• Establishing standards by which to assess the performance of approved vendors
• Driving Lead efficiency and effectiveness while improving conversion rates
• Developing and implementing best practices in sales techniques, rapport building, and robust rebuttal
• Conducting research on available vendors to determine which vendors offer the best pricing and product quality
• Conducting interviews with new vendors and informing approved vendors of their responsibilities and obligations
• Creating targeted sales improvement plans, train ups, and learning programs
• Implementing enhanced scripting and talking points for all studies
• Partnering with Training teams on skill, technique, and competency training
• Fostering a collaborative and innovative culture to bring value to the relationship
• Designing intra-day, daily, and month to date performance reporting on KPIs
• Managing all contracting, invoices, and administrative tasks
• Ensuring vendor sites are performing at high standards for performance, ethicality, and patient experience
• Conducting Vendor Monthly and Quarterly Business Reviews
• Other duties as assigned as DMCR Management team

KNOWLEDGE & EXPERIENCE

Education:

• Bachelor’s degree in Business or related field required, with experience accepted in lieu of a 4 year degree
• Masters degree in a related field preferred

Experience:

• 5+ years experience in leading sales call center teams
• 5+ years experience in leading vendor sales teams
• 3+ years of invoice processes and management
• Experience working with multiple vendors and suppliers to negotiate and administer various types of contracts
• Demonstrated experience managing large scale, enterprise supplier relationships from a contracting, sourcing and ongoing risk management perspective

Credentials:

• N/A

Knowledge and Skills:

• Demonstrated knowledge of driving sales results via Inbound and Outbound calling
• Strong negotiating skills and tactics
• Ability to multitask effectively
• Excellent attention to detail, customer service, and written and verbal communication skills
• Ability to work well in a fast-paced and changing environment and drive efforts and projects through relationships
• Business mindset
• Strong interpersonal, analytical problem-solving and communication skills