Manager of Lifetime Services Sales

Kids for the Future; Grand Rapids (MI); On-site; USD 100,000 - 160,000; Full time

Job summary

TGW Systems Inc. in Grand Rapids, MI is seeking a Manager, Lifetime Services Sales to lead all NA Lifetime Services sales and business development activities.

You will drive order intake, revenue growth, and profitability while guiding the Technical Sales and Parts & Warranty teams to align with company goals. The role requires a Bachelor's degree and at least five years of sales leadership experience in a related industry, with travel up to 40% and a focus on building strategic accounts and

Qualifications

• Bachelor’s degree in Business Administration, Engineering, Supply Chain Management, or related field.
• Minimum of five (5) years of sales leadership/management experience in relevant industry.

Responsibilities

• Lead all sales activities for TGW North America’s Lifetime Services organization to achieve objectives.
• Develop, maintain, and execute strategic sales plans and forecast pipelines.
• Direct and develop a team of technical sales professionals to high performance.
• Evaluate opportunities to ensure alignment with objectives and profitability targets.
• Partner with stakeholders to deliver customer solutions and align on sales strategies.

Skills

Sales leadership

Pipeline development

CRM experience

Contract negotiation

Presentation skills

MS Office

Education

Bachelor's degree

Tools

CRM software

Sales tools

Job description

• Location 3001 ORCHARD VISTA DR SE,STE 300,Grand Rapids, MI, 49546-7094,United States
• Employee Type FT Exempt
• Travel 40%

The Manager, Lifetime Services Sales is responsible for leading and executing all sales and business development activities within TGW North America’s Lifetime Services (LTS) organization. This role drives order intake, revenue growth, and profitability by developing strategic sales plans, managing pipelines, expanding customer relationships, and identifying new business opportunities. The position provides leadership to the Technical Sales and Parts & Warranty teams, while ensuring alignment with company objectives and customer needs.

DUTIES AND RESPONSIBILITIES

• Leads all sales activities for TGW North America’s Lifetime Services organization to achieve order intake, revenue, and profitability objectives.
• Develops, maintains, and executes strategic sales plans, forecasts, and opportunity pipelines to support long-term business growth.
• Directs and develops a team of technical sales professionals, fostering accountability, collaboration, and performance excellence.
• Evaluates and qualifies leads, opportunities, and projects to ensure alignment with strategic objectives, resource availability, risk tolerance, and profitability targets.
• Partners with internal stakeholders to develop comprehensive customer solutions and gain crossfunctional alignment on sales strategies and project execution plans.
• Cultivates and strengthens relationships with key customers and strategic accounts to identify growth opportunities and enhance customer satisfaction.
• Leads customer presentations, contract negotiations, and commercial discussions to secure profitable business opportunities.
• Monitors market conditions, industry trends, and competitor activity to inform business strategy and identify new revenue opportunities.
• Ensures accurate sales reporting, forecasting, and opportunity management within the company CRM and other business systems.
• Performs other duties and responsibilities as assigned.

Requirements

Education: Bachelor’s degree in Business Administration, Engineering, Supply Chain Management, or a related field required, or equivalent work experience.

Experience: Minimum of five (5) years of sales leadership/management experience within the material handling, automation, intralogistics, or related technical industry.

Travel: Up to 40% of travel required.

Skills & Abilities

• Demonstrated success developing sales pipelines, securing new business, and achieving targets.
• Proven experience leading and developing high-performing sales teams.
• Excellent customer service, customer relationship management, and presentation skills.
• Contract negotiation and account management experience.
• Advanced proficiency with Microsoft Office Suite.
• Advanced proficiency with CRM and related sales software.

Physical Requirements

• Ability to remain stationary at a desk for prolonged periods of time.
• Ability to go to site frequently and move safely around industrial and/or warehouse environment.
• Ability to lift and carry supplies up to 25 pounds at a time.
• Ability to operate computers, tablets, phones, and other electronic devices.
• Ability to communicate with others verbally and in writing, on a frequent basis.
• Ability to tolerate exposure to job site temperature fluctuations due to seasonal weather in geographic region.

The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Requirements

This position may require work at TGW customer sites. TGW’s customers may require background checks before accessing their sites. Refusal to participate in a customer-required background check may result in a customer barring access and a subsequent reduction in work.

Equal Opportunity Employer

TGW Systems Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.