Resident Automation Technician

Kids for the Future; Grand Rapids (MI); On-site; USD 50,000 - 70,000; Full time

Job summary

TGW Systems Inc. is seeking a Resident Automation Technician I to support customers at site locations in Grand Rapids. You will troubleshoot and repair automated equipment, including conveyors, shuttles, cranes, and scale systems, while representing TGW professionally.

Based at customer sites, you will perform maintenance, monitor equipment, and collaborate with the Lifetime Services team to ensure safety, quality, and KPI attainment. A strong mechanical and electrical background is essential.

Qualifications

• High school diploma or GED required.
• Associate degree or Technical Certificate preferred.
• Previous experience in electrical or mechanical troubleshooting and repair of material handling conveyors, AS/RS, and shuttle systems preferred.
• Proficiency with Microsoft Office Suite (Outlook, Teams, Excel, Word, etc.).

Responsibilities

• Resolve customer equipment issues quickly and practically.
• Complete work assignments and the associated work orders as assigned.
• Complete maintenance activities pertaining to the automated equipment onsite, including conveyors, cranes, shuttles, scale checks, and carton-opening systems.
• Adhere to the highest quality standards, while always ensuring compliance with health and safety legislation.
• Optimize automation efficiency and performance to ensure delivery of contracted KPIs. Interface with the customer as needed to support operations.
• Monitor and maintain the site spare parts inventory, as applicable.
• Collaborate with the broader TGW Lifetime Services team to track, document, and communicate issues and lessons learned.
• Perform other duties as assigned.

Skills

Attention to detail

Problem-solving

Customer service

Communication

Education

High school diploma or GED

Associate degree or Technical Certificate

Tools

MS Office Suite

Job description

• Location 3001 ORCHARD VISTA DR SE,STE 300,Grand Rapids, MI, 49546-7094,United States
• Employee Type FT Non-Exempt
• Required Degree High school

Description

The Resident Automation Technician I supports our customer on all automation-related topics. This position requires a broad-based electrical and mechanical skillset and a proactive approach to improve the site’s performance through trouble-shooting and hands-on repair. Based at our customer sites, the Resident Automation Technician I must represent the TGW image and ensure that a professional relationship with the client is developed and maintained.

DUTIES AND RESPONSIBILITIES

• Resolve customer equipment issues as quickly and practically as possible.
• Complete work assignments and the associated work orders as assigned.
• Complete maintenance activities pertaining to the automated equipment onsite, including conveyors, cranes, shuttles, scale checks, and carton-opening systems.
• Adhere to the highest quality standards, while always ensuring compliance with health and safety legislation.
• Optimize automation efficiency and performance to ensure delivery of contracted KPIs. Interface with the customer as needed to support operations.
• Monitor and maintain the site spare parts inventory, as applicable.
• Collaborate with the broader TGW Lifetime Services team to track, document, and communicate issues and lessons learned.
• Perform other duties as assigned.

Requirements

Education

High school diploma or GED required. Associate degree or Technical Certificate preferred.

Experience

Previous experience in electrical or mechanical troubleshooting and repair of material handling conveyors, AS/RS, and shuttle systems preferred.

Skills & Abilities

• Thorough attention to detail and demonstrated problem-solving ability
• Excellent communication skills and customer service skills
• Proficiency with Microsoft Office Suite (Outlook, Teams, Excel, Word, etc.)

Physical Requirements

• Ability to stand and walk around industrial and/or warehouse environment for prolonged periods of time.
• Ability to lift up to 50 pounds at a time.
• Ability to operate computers, tablets, phones, and other electronic devices.
• Visual and auditory abilities to work safely with and around moving and/or motorized equipment, machinery, parts, and electricity that require safety protocols
• Ability to move and use muscles for extended periods of time without fatigue.
• Ability to climb ladders, bend, or crawl into awkward spaces.
• Ability to communicate regularly with others verbally and in writing.
• Ability to tolerate exposure to job site temperature fluctuations due to seasonal weather in geographic region.

The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Requirements

This position requires work at TGW customer sites. TGW’s customers may require background checks before accessing their sites. Refusal to participate in a customer-required background check may result in a customer barring access and a subsequent reduction in work.

Equal Opportunity Employer

TGW Systems Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.