Manager of Documentation

DMSi Software; Omaha (NE); On-site; USD 100,000 - 150,000; Full time

Job summary

DMSi Software is seeking a Documentation Manager to lead the North America and Australia/NZ documentation teams, delivering all customer-facing content across products. The role supports a distributed, partly remote team with a focus on quality, standards, and timely delivery of docs and digital adoption content.

The ideal candidate has a strong background in technical documentation management, experience with documentation tooling, and a proven ability to manage cross-regional priorities while

Qualifications

• Proven experience leading technical writing or documentation teams, incl. performance management and recruitment.
• Experience managing distributed or remote teams across regions and time zones.
• Strong understanding of customer-facing documentation practices (help, release notes, knowledge bases).
• Experience with documentation tooling and evaluating platforms across teams.
• Familiarity with applying AI tools to documentation workflows sustainably.
• Ability to balance regional priorities and deadlines.
• Excellent written and verbal communication skills.
• Strong organizational and workload-planning skills.

Responsibilities

• Foster a team culture focused on continuous improvement, quality, and strategic thinking.
• Manage performance, development, wellbeing, and recruitment of the team.
• Set and maintain documentation standards across regions and products.
• Own the quality and consistency of customer-facing documentation across all products.
• Ensure timely delivery of docs aligned with software releases.
• Onboard new team members and build a scalable team structure across regions.
• Evaluate and select tools that support consistency, scalability, and efficiency.

Skills

Team leadership

Remote team mgmt

Documentation leadership

AI in docs

Tool evaluation

Clear communication

Workload planning

Customer-facing docs

Education

Bachelor's degree in a related field

Tools

Documentation tooling

Job description

Omaha NE Main Office
Omaha, NE 68154, USA

Description

The Documentation Manager leads our North America and Australia/New Zealand documentation teams, which together produce all customer-facing documentation across our products. Based in North America and leading a distributed, partly remote team, this role is responsible for the people, tools, and standards behind our help documentation, release notes, articles, knowledge base content, and digital adoption content.

RESPONSIBILITIES AND DUTIES:

• Foster a team culture oriented toward continuous improvement, quality, and strategic thinking.
• Ensure utilization of AI in ways that give genuine lift to the team, while guarding against unsustainable ways of working
• Manage performance, professional development, wellbeing, and recruitment of the team.
• Set and maintain documentation and digital adoption content standards across regions and products.
• Ensure writers have clear ownership, expectations, and development opportunities.
• Manage team capacity and workload distribution, accounting for leave, transitions, and fluctuating demand.
• Build and maintain a well-balanced team structure across regions and products.
• Develop capability and succession plans and manage career progression opportunities.
• Evaluate and select tools that support consistency, scalability, and efficiency. Drive global tooling synergy.
• Responsible for maintaining, storing, and delivering internal/external documentation and DAP assets, and evolving them for future consumption needs.
• Own the quality and consistency of customer-facing documentation across all products, including help documentation, release notes, articles, knowledge base content and digital adoption content.
• Ensure documentation and digital adoption content provides real value to customers and is easy to understand and consume.
• Ensure documentation and digital adoption content is delivered in a timely manner to coincide with software releases.
• Conduct onboarding for team members.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Proven experience managing technical writing or documentation teams, including performance management, coaching, and recruitment.
• Experience managing distributed or remote teams across regions and time zones.
• Strong understanding of customer-facing documentation practices, including help content, release notes, and knowledge base content.
• Experience with documentation tooling, including evaluating and consolidating platforms across teams.
• Familiarity with applying AI tools to documentation workflows in a sustainable way.
• Ability to balance competing regional priorities and deadlines.
• Excellent written and verbal communication skills.
• Strong organizational and workload-planning skills.

EDUCATION AND EXPERIENCE:

• Bachelor's degree in a related field, or equivalent work experience.
• 5 years of experience in technical documentation, including 5 years in a people management role.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

• Normal office environment with use of computers and telephone systems; no unusual physical demands.
• Travel as needed, including business air travel and car rental.

Equal Opportunity Employer
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