Global Documentation Manager: AI-Driven Content & Standards

DMSi; United States; Hybrid; USD 120,000 - 160,000; Full time

Job summary

DMSi is seeking a Documentation Manager to lead North America and Australia/New Zealand documentation teams, directing all customer-facing content across products. Based in North America, you will oversee a distributed, partly remote team, driving people, tooling, and standards for help docs, release notes, articles, knowledge base content, and digital adoption content.

You will foster a culture of continuous improvement, manage performance, and ensure timely delivery of documentation aligned

Qualifications

• Experience leading technical writing or documentation teams.
• Experience managing distributed or remote teams.
• Strong knowledge of customer-facing documentation practices.
• Experience with documentation tooling and platform consolidation.
• Familiarity with applying AI to documentation workflows.

Responsibilities

• Foster a culture of continuous improvement, quality, and strategic thinking.
• Lead and manage North America and ANZ teams, including performance and recruitment.
• Set and maintain documentation standards across regions and products.
• Oversee tooling selection and global tooling synergy.
• Ensure delivery of documentation aligned with software releases.
• Onboard new team members.
• Balance regional priorities and deadlines.
• Develop capability and succession plans.

Skills

Team leadership

Remote team management

Stakeholder comms

People development

Deadline prioritization

Education

Bachelor's degree or equivalent

Tools

Documentation tooling

AI in docs

Job description

DMSi is seeking a Documentation Manager to lead North America and Australia/New Zealand documentation teams, directing all customer-facing content across products. Based in North America, you will oversee a distributed, partly remote team, driving people, tooling, and standards for help docs, release notes, articles, knowledge base content, and digital adoption content.

You will foster a culture of continuous improvement, manage performance, and ensure timely delivery of documentation aligned