Manager, Leave and Accommodations

QVC; West Chester (Chester County); Hybrid; USD 80,000 - 105,000; Full time

Benefits offered by this job

Health care benefits starting day 1

401(k)

Tuition reimbursement

Employee discounts

Job summary

QVC Group is seeking an experiencedLeave of Absence and Accommodation Specialist to support the administration, governance, and improvement of leave and accommodation programs at our West Chester, PA location. This hybrid role requires onsite days and collaboration with HR, Legal, Payroll, and vendors to ensure compliant, thoughtful employee experiences.

You will partner across functions to manage complex cases, track timelines, and drive accurate payroll and benefits continuity during leaves.

Qualifications

• 5+ years of relevant experience in leave of absence, accommodations, employee relations, HR operations, benefits, or a related area

Responsibilities

• Manage day-to-day administration of leave of absence and accommodation processes, ensuring requests are handled accurately, confidentially, consistently, and within required timelines
• Lead the interactive process for accommodation requests in partnership with employees, managers, HR Business Partners, Legal, and other stakeholders
• Serve as the primary escalation point for complex leave, disability, return-to-work, and reasonable accommodation matters
• Monitor third-party vendor performance, service levels, data quality, issue resolution, and employee experience
• Partner with Payroll, Timekeeping, Benefits, and HR Operations to support accurate pay, benefit continuation, time coding, and employment status changes during leave

Skills

Leave of absence management

Accommodations handling

HR operations

FMLA/ADA knowledge

Vendor management

Education

Bachelor's degree in Human Resources or related field

Tools

HRIS systems

Payroll/timekeeping systems

Case management tools

Job description

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road.

Your Opportunity, Your Team

• Reporting to the Senior Manager, Benefits, you will support QVC by leading the administration, governance, and continuous improvement of leave of absence and workplace accommodation programs. In this role, you'll help deliver a thoughtful and compliant team member experience by partnering across HR, Legal, Payroll, Benefits, managers, employees, and external vendors to support employees navigating leave and accommodation needs.

Where You'll Work

• This role is hybrid and will require you to be onsite at our West Chester, PA location several days per month (onsite days are predetermined and standard across the company.) Job seekers must reside in one of the following states to be considered: NJ, PA, DE. Relocation assistance is not available for this role.

What You'll Do

• Manage the day-to-day administration of leave of absence and accommodation processes, ensuring requests are handled accurately, confidentially, consistently, and within required timelines
• Lead the interactive process for accommodation requests in partnership with employees, managers, HR Business Partners, Legal, and other stakeholders
• Serve as the primary escalation point for complex leave, disability, return-to-work, and reasonable accommodation matters
• Monitor third-party vendor performance, service levels, data quality, issue resolution, and employee experience
• Partner with Payroll, Timekeeping, Benefits, and HR Operations to support accurate pay, benefit continuation, time coding, and employment status changes during leave

What You'll Bring

• 5+ years of relevant experience in leave of absence, accommodations, employee relations, HR operations, benefits, or a related area
• Strong working knowledge of FMLA, ADA, state and local leave laws, paid leave programs, disability benefits, and related compliance requirements
• Experience managing complex employee cases requiring judgment, discretion, confidentiality, and cross-functional coordination
• Experience working with leave management vendors, HRIS platforms, payroll/timekeeping systems, case management tools, or benefits administration systems
• Bachelor's degree in Human Resources, Business Administration, Labor Relations, or a related field, or equivalent combination of education and experience

#LI-AC5

Our Total Rewards package includes benefits you'll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [e-mail] for assistance.

If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.