Manager, Leave and Accommodations

QVC, Inc.; Chester, Northern (Delaware County, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Paid time off

Employee assistance program

Parental leave

Paid volunteer hours

Amazing company discounts

Health care benefits starting on day 1

401(k)

Tuition reimbursement

Job summary

QVC Group is seeking a Senior Benefits Coordinator to lead the administration, governance, and continuous improvement of leave of absence and workplace accommodation programs. You will partner across HR, Legal, Payroll, Benefits, managers, employees, and external vendors to support employees navigating leave and accommodation needs.

The role is hybrid and onsite several days per month at our West Chester, PA location, with eligibility for candidates in NJ, PA, or DE.

Qualifications

• 5+ years of leave of absence or accommodations experience.
• Strong knowledge of FMLA/ADA and state/local laws.
• Experience handling complex employee cases with confidentiality.
• Bachelor's degree or equivalent in HR or related field.

Responsibilities

• Manage day-to-day administration of LOA and accommodation processes.
• Lead the interactive process for accommodation requests with stakeholders.
• Serve as escalation point for complex leave, disability, and return-to-work matters.
• Monitor vendor performance, service levels, and data quality.
• Partner with Payroll, Timekeeping, Benefits, and HR Ops to support pay and status changes during leave.

Skills

Leave of absence

HR operations

Compliance

Vendor management

Cross-functional coordination

Education

Bachelor's degree in HR, Business, or related field

Tools

HRIS platforms

Payroll systems

Case management tools

Benefits administration systems

Job description

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road. Your Opportunity, Your Team Reporting to the Senior Manager, Benefits, you will support QVC by leading the administration, governance, and continuous improvement of leave of absence and workplace accommodation programs.

In this role, you'll help deliver a thoughtful and compliant team member experience by partnering across HR, Legal, Payroll, Benefits, managers, employees, and external vendors to support employees navigating leave and accommodation needs.

Where You'll Work this role is hybrid and will require you to be onsite at our West Chester, PA location several days per month (onsite days are predetermined and standard across the company). Job seekers must reside in one of the following states to be considered: NJ, PA, DE. Relocation assistance is not available for this role.

What You’ll Do

• Manage the day-to-day administration of leave of absence and accommodation processes, ensuring requests are handled accurately, confidentially, consistently, and within required timelines
• Lead the interactive process for accommodation requests in partnership with employees, managers, HR Business Partners, Legal, and other stakeholders
• Serve as the primary escalation point for complex leave, disability, return-to-work, and reasonable accommodation matters
• Monitor third-party vendor performance, service levels, data quality, issue resolution, and employee experience
• Partner with Payroll, Timekeeping, Benefits, and HR Operations to support accurate pay, benefit continuation, time coding, and employment status changes during leave

What You’ll Bring

• 5+ years of relevant experience in leave of absence, accommodations, employee relations, HR operations, benefits, or a related area
• Strong working knowledge of FMLA, ADA, state and local leave laws, paid leave programs, disability benefits, and related compliance requirements
• Experience managing complex employee cases requiring judgment, discretion, confidentiality, and cross-functional coordination
• Experience working with leave management vendors, HRIS platforms, payroll/timekeeping systems, case management tools, or benefits administration systems
• Bachelor's degree in Human Resources, Business Administration, Labor Relations, or a related field, or equivalent combination of education and experience

Total Rewards Package

• competitive compensation
• paid time off
• an employee assistance program
• parental leave
• paid volunteer hours
• amazing company discounts
• health care benefits starting on day 1
• 401(k)
• tuition reimbursement benefits

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations.

As an equal opportunity employer, QVC Group is committed to a barrier-free employment process.

If you need reasonable accommodations/support throughout, please contact us at [e-mail] for assistance.

If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.