Manager, High Reliability

Clallam County Public Hospital District No. 2 (DBA Olympic Medical Center); United States; On-site; USD 90,000 - 146,000; Full time

Benefits offered by this job

Excellent benefits

PSLF eligible

Job summary

Olympic Medical Center in Washington State seeks a Manager, High Reliability to lead patient safety, patient experience, and medical staff services programs. You will supervise program staff and drive regulatory readiness with a human-centered, data-driven approach.

The ideal candidate will have a Bachelor’s in healthcare administration with at least five years of leadership in healthcare operations; CPPS/CPXP credentials are expected within stated timelines.

Qualifications

• Bachelor’s degree in healthcare administration or related field required.
• CPPS within 1 year of hire; CPXP within 2 years of hire; additional credentials preferred.
• Minimum five years of progressive leadership experience in healthcare administration, patient safety, or related operations.

Responsibilities

• Lead patient safety, patient experience, and medical staff services programs.
• Oversee daily program staff and ensure regulatory readiness.
• Foster a culture of psychological safety, transparency, and data-driven decision making.

Skills

Leadership experience

Patient safety focus

Regulatory knowledge

Risk management

Data-driven decision making

Education

Bachelor’s degree in healthcare administration, public health, or related field

Master’s degree (MHA or MPH) preferred

Job description

ABOUT OLYMPIC MEDICAL CENTER: Imagine working on Washington State’s beautiful North Olympic Peninsula where recreational opportunities abound. Whether you enjoy hiking, camping, fishing, kayaking or cycling, the Olympic Peninsula is home to numerous adventures for outdoor enthusiasts. It's a great place to live, work, play and raise a family. Bordered by the scenic Olympic National Park, the Strait of Juan de Fuca and the Pacific Coast - with Seattle and Victoria, BC just a ferry ride away - you won’t find a better location. You’ll receive a competitive salary, excellent benefits plus an amazing PNW lifestyle – a perfect combination! FTE: 100% WORK SHIFT Days PAY RANGE: $90,313.60 - $146,411.20 UNION: SHIFT DIFFERENTIALS/PREMIUMS: Weekend, Holiday & On Call Shifts: No JOB DESCRIPTION:

The Manager, High Reliability at Olympic Medical Center provides operational leadership for patient safety, patient experience, and medical staff services programs, including daily supervision of dedicated program staff. This role is accountable for the performance, reliability, and regulatory readiness of these programs. This individual promotes experiences for patients, workforce members, and visitors that reflect OMC’s commitment to safety and compassion. By integrating human-centered advocacy with disciplined safety science, data-driven decision-making, and effective and supportive medical staff governance, this role drives measurable reductions in preventable harm and strengthens high-reliability operations. The position fosters culture of psychological safety, transparency, and human connection that supports operational excellence.

EDUCATION

Bachelor’s degree in healthcare administration, public health, or a related field required. Master’s Degree (MHA or MPH) preferred.

EXPERIENCE

Minimum of five (5) years of progressive leadership experience in healthcare administration, patient advocacy, patient safety, medical staff services, risk management, or related healthcare operations, required; experience in multiple functional areas preferred. Active participation in relevant professional organizations, preferred.

LICENSURE/CREDENTIALS

Certified Professional in Patient Safety (CPPS) required within one year of hire.

Certified Professional in Patient Experience (CPXP) required within two years of hire.

Certified Professional in Medical Services Management (CPMSM) preferred.

Certified Professional in Healthcare Quality (CPHQ) or Certified Professional in Healthcare Risk Management (CPHRM) preferred.

BENEFITS INFORMATION

Equal Employment Opportunity (EEO) Statement

Olympic Medical Center is an Equal Opportunity Employer that values workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability. For more information, please visit www.eeoc.gov. Olympic Medical Center, the largest employer in Clallam County, has a wide variety of employment opportunities. We welcome you the opportunity to join our team of highly-trained and experienced staff! We offer excellent benefits, competitive salaries and an intentional culture that represents respect and appreciation for all of our employees. OMC cares and is an eligible employer for Public Service Loan Forgiveness and other loan forgiveness programs.

- Dr. Zina Hajduczok There is no better illustration of the value that rural facilities provide to their communities than the annual identification and recognition of the top-performing rural facilities. Each year, the rural hospitals are analyzed through the lens of the Chartis Rural Hospital Performance INDEX, the industry’s most comprehensive and objective assessment of rural hospital performance in the United States.

Contact us: [e-mail]

Learn about our Career Pathways

• Family and Medical Leave Act (FMLA)
• Equal Employment Opportunity (EEO)
• Equal Polygraph Protection Act (EPPA)
• Non-discrimination Patient Rights
• HIPAA