Manager, Enablement India Customer Success - CS Enablement & Training (Fully Remote)

HighLevel; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

HighLevel in the United States is seeking a senior Customer Success leader to own the Customer Success department, including Implementation and CSM teams. You will lead a small enablement team of trainers and QA analysts to raise capability and consistency.

You will design SOPs, training curriculums, certification standards, onboarding programs, and QA frameworks from scratch, and run live facilitation, coaching rhythms, and continuous learning cycles while measuring ramp time, call quality, and

Responsibilities

• Own capability for the Customer Success department, including Implementation and CSM teams, and lead a small enablement team of trainers and QA analysts.

Job description

• Own capability for the Customer Success department, including Implementation and CSM teams, and lead a small enablement team of trainers and QA analysts.
• Design and document SOPs, training curriculum, certification standards, onboarding programs, and QA frameworks from scratch.
• Run live facilitation, coaching rhythms, and continuous learning cycles while measuring ramp time, call quality, and process adherence.