Manager, eLearning Support

Wake Technical Community College; Raleigh (NC); On-site; USD 95,000 - 129,000; Full time

Job summary

Wake Technical Community College is seeking a Manager, eLearning Support to lead the eLearning Support and Testing Centers, ensuring high-quality LMS services and compliance across online offerings.

The role requires leadership in online instructional delivery, policy development, and collaboration with academic departments, while maintaining accessibility and effective use of instructional technologies. This is a full-time, on-site position at Southern Wake Campus.

Qualifications

• Bachelor's degree in instructional technology, computer science, or closely related field.
• Three years of experience in a leadership or supervisory role.
• Three years of experience with online instructional delivery and support.
• Three years of experience in an IT or related discipline supporting Learning Management Systems, such as Blackboard.
• Valid Driver's license and approval required by the College's liability insurance carrier.

Responsibilities

• Provides leadership and oversight for eLearning Support and eLearning Testing Centers across the College.
• Collaborates with college leadership and academic departments on online learning initiatives and testing services.
• Ensures adherence to federal, state, and accreditation standards for online learning, Title II, and related regulations.
• Participates in the development and administration of policies and procedures related to online learning and testing services.
• Provides training and support to the eLearning Support team, enabling them to effectively assist faculty and students with inquiries and issues related to the college's LMS and other academic software.
• Collaborates on the development, implementation, and delivery of faculty professional learning opportunities for the use and pedagogical best practices of academic technologies.
• Manages, updates, monitors, and oversees facilitation of courses to ensure faculty members successfully earn their online teaching certification, maintaining high standards of instructional quality and compliance with institutional guidelines.
• Works closely with ITS regarding instructional delivery systems, course development software, instructional technology, and support services for faculty and students, providing recommendations as appropriate.
• Participates in the research and implementation of new instructional strategies and emerging technologies for teaching and learning.
• Develops and maintains resources for students and faculty on the use of the LMS and associated academic applications and tools.
• Partners with academic leadership, faculty, and college stakeholders to support and serve the College's online learning initiatives.
• Ensures course materials and other instructional technology are fully accessible.
• Assists in maintaining and revising the department's online learning webpages.
• Coordinates the maintenance and revision of the online student orientation in LMS.
• Collects and disseminates distance-learning data, including student success rates and NCCCS reports.
• Serves on various college and professional committees

Skills

Leadership quality

LMS support

Online learning

Policy compliance

Training & mentoring

Collaboration

Education

Bachelor's degree

Tools

Blackboard

Job description

Manager, eLearning Support

Salary: $112,008.00 Annually

Location: Southern Wake Campus

Job Type: Full-time, Annual

Job Number: 07186

*DIVISION*: Information Technology Services

*DEPARTMENT*: Academic Technologies & Support Services

Opening Date: 07/30/2026

FLSA: Exempt

Position Description

The Manager of eLearning Support Services is responsible for overseeing the support provided to students and faculty for the College's courses within the Learning Management System (LMS) and the eLearning Testing Centers. This role ensures that all online learning initiatives comply with federal, state, and accreditation requirements, and that LMS-related policies are up-to-date.

Responsibilities and Duties (Essential Functions)

• Provides leadership and oversight for eLearning Support and eLearning Testing Centers across the College
• Collaborates with college leadership and academic departments on online learning initiatives and testing services
• Ensures adherence to federal, state, and accreditation standards for online learning, Title II, and related regulations
• Participates in the development and administration of policies and procedures related to online learning and testing services
• Provides training and support to the eLearning Support team, enabling them to effectively assist faculty and students with inquiries and issues related to the college's LMS and other academic software
• Collaborates on the development, implementation, and delivery of faculty professional learning opportunities for the use and pedagogical best practices of academic technologies
• Manages, updates, monitors, and oversees facilitation of courses to ensure faculty members successfully earn their online teaching certification, maintaining high standards of instructional quality and compliance with institutional guidelines
• Works closely with other members of Information Technology Services (ITS) regarding instructional delivery systems, course development software, instructional technology, and support services for faculty and students, providing recommendations as appropriate
• Participates in the research and implementation of new instructional strategies and emerging technologies for teaching and learning
• Develops and maintains resources for students and faculty on the use of the LMS and associated academic applications and tools
• Partners with academic leadership, faculty, and college stakeholders to support and serve the College's initiatives related to online learning
• Ensures course materials and other instructional technology are fully accessible
• Assists in maintaining and revising the department's online learning webpages
• Coordinates the maintenance and revision of the online student orientation in LMS
• Collects and disseminates distance-learning data, including student success rates and NCCCS reports
• Serves on various college and professional committees

Qualifications

Knowledge, Skills, and Abilities

• Provides leadership and oversight for eLearning Support and eLearning Testing Centers across the College
• Collaborates with college leadership and academic departments on online learning initiatives and testing services
• Ensures adherence to federal, state, and accreditation standards for online learning, Title II, and related regulations
• Participates in the development and administration of policies and procedures related to online learning and testing services
• Provides training and support to the eLearning Support team, enabling them to effectively assist faculty and students with inquiries and issues related to the college's LMS and other academic software
• Collaborates on the development, implementation, and delivery of faculty professional learning opportunities for the use and pedagogical best practices of academic technologies
• Manages, updates, monitors, and oversees facilitation of courses to ensure faculty members successfully earn their online teaching certification, maintaining high standards of instructional quality and compliance with institutional guidelines
• Works closely with other members of Information Technology Services (ITS) regarding instructional delivery systems, course development software, instructional technology, and support services for faculty and students, providing recommendations as appropriate
• Participates in the research and implementation of new instructional strategies and emerging technologies for teaching and learning
• Develops and maintains resources for students and faculty on the use of the LMS and associated academic applications and tools
• Partners with academic leadership, faculty, and college stakeholders to support and serve the College's initiatives related to online learning
• Ensures course materials and other instructional technology are fully accessible
• Assists in maintaining and revising the department's online learning webpages
• Coordinates the maintenance and revision of the online student orientation in LMS
• Collects and disseminates distance-learning data, including student success rates and NCCCS reports
• Serves on various college and professional committees

Minimum Requirements

• Bachelor's degree in instructional technology, computer science, or closely related field
• Three years of experience in a leadership or supervisory role
• Three years of experience with online instructional delivery and support
• Three years of experience in an IT or related discipline supporting Learning Management Systems, such as Blackboard
• Valid Driver's license and approval required by the College's liability insurance carrier

Preferences

• Master's degree in instructional technology, computer science or closely related field
• Five years of experience providing support for Blackboard Learn or similar Learning Management System
• Five years of management and/or supervisory experience
• Online teaching experience
• #IDHP

As an equal employment opportunity employer, Wake Tech values our workforce. Wake Tech is committed to reaching students in every part of Wake County and rallying around them to go as far as their dreams, talents and resilience will take them. As an institution of higher education, we are committed to valuing the unique experiences of the Wake Tech community. We strive to be self-reflective of the kind of student body we represent and the culture we are building, and we care deeply about supporting each employee's professional growth.

Employer

Wake Technical Community College

Address

9101 Fayetteville Rd.
Raleigh, North Carolina, 27603

Phone

9198665934

Website

https://www.waketech.edu/