Manager, eLearning Support

Wake Technical Community College; Raleigh (NC); On-site; USD 75,000 - 110,000; Full time

Job summary

Wake Technical Community College seeks a Manager of eLearning Support Services to lead the college's LMS support and eLearning Testing Centers, ensuring high-quality online instruction and compliance with accrediting standards.

You will partner with ITS and academic leaders, oversee policy updates, provide training to staff, and help faculty and students use Blackboard and other academic tools.

Qualifications

• Bachelor's degree in instructional technology, CS or related field.
• At least 3 years in a leadership or supervisory role.
• 3 years of experience with online instructional delivery and LMS support.
• Experience with Blackboard Learn or similar LMS preferred.
• Valid driver’s license as required by college insurance.

Responsibilities

• Provide leadership for eLearning Support and Testing Centers.
• Coordinate online learning initiatives with college leadership.
• Ensure compliance with federal, state, and accreditation standards.
• Develop and administer policies for online learning and testing.
• Train and support eLearning staff to assist faculty and students.
• Collaborate on faculty professional learning for instructional tech.
• Maintain accessible course materials and LMS resources.
• Work with ITS on instructional delivery systems and support.

Skills

Leadership

Supervisory

LMS support

Policy compliance

Collaboration

Education

Bachelor's degree in instructional technology

Three years leadership experience

Online instructional delivery experience

Tools

Blackboard Learn

Job description

The Manager of eLearning Support Services is responsible for overseeing the support provided to students and faculty for the College’s courses within the Learning Management System (LMS) and the eLearning Testing Centers. This role ensures that all online learning initiatives comply with federal, state, and accreditation requirements, and that LMS-related policies are up-to-date.

Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.

Responsibilities

• Provides leadership and oversight for eLearning Support and eLearning Testing Centers across the College
• Collaborates with college leadership and academic departments on online learning initiatives and testing services
• Ensures adherence to federal, state, and accreditation standards for online learning, Title II, and related regulations
• Participates in the development and administration of policies and procedures related to online learning and testing services
• Provides training and support to the eLearning Support team, enabling them to effectively assist faculty and students with inquiries and issues related to the college's LMS and other academic software
• Collaborates on the development, implementation, and delivery of faculty professional learning opportunities for the use and pedagogical best practices of academic technologies
• Manages, updates, monitors, and oversees facilitation of courses to ensure faculty members successfully earn their online teaching certification, maintaining high standards of instructional quality and compliance with institutional guidelines
• Works closely with other members of Information Technology Services (ITS) regarding instructional delivery systems, course development software, instructional technology, and support services for faculty and students, providing recommendations as appropriate
• Participates in the research and implementation of new instructional strategies and emerging technologies for teaching and learning
• Develops and maintains resources for students and faculty on the use of the LMS and associated academic applications and tools
• Partners with academic leadership, faculty, and college stakeholders to support and serve the College’s initiatives related to online learning
• Ensures course materials and other instructional technology are fully accessible
• Assists in maintaining and revising the department’s online learning webpages
• Coordinates the maintenance and revision of the online student orientation in LMS
• Collects and disseminates distance‑learning data, including student success rates and NCCCS reports
• Serves on various college and professional committees

Minimum Requirements

• Bachelor's degree in instructional technology, computer science, or closely related field
• Three years of experience in a leadership or supervisory role
• Three years of experience with online instructional delivery and support
• Three years of experience in an IT or related discipline supporting Learning Management Systems, such as Blackboard
• Valid Driver's license and approval required by the College’s liability insurance carrier

Preferences

• Master's degree in instructional technology, computer science or closely related field
• Five years of experience providing support for Blackboard Learn or similar Learning Management System
• Five years of management and/or supervisory experience
• Online teaching experience