Manager, Learning Services Team

Massachusetts Institute of Technology; Cambridge (MA); On-site; USD 100,000 - 150,000; Full time

Job summary

The Massachusetts Institute of Technology is seeking a Manager, Learning Services Team to lead the LMS strategy and operations for the Institute-wide training platform. You will oversee maintenance, development and support of the SAP-based LMS, ensuring high-quality service for in-person and online learning and compliance training.

You will supervise a small team (2–4) of professionals, coach staff, and collaborate with IS&T and training providers to advance data-driven training programs and

Qualifications

• Bachelor’s degree required.
• Minimum five years of related experience required.
• Supervisory experience required.

Responsibilities

• Lead and manage Learning Services Team to deliver LMS support and services.
• Oversee maintenance, development and operational support of the Institute-wide LMS (SAP-based).
• Advise on training strategy for Institute providers, including compliance training.
• Ensure delivery of exceptional customer service and staff performance goals.
• Collaborate with IS&T and training providers to implement upgrades and enhancements.

Skills

Supervisory experience

LMS experience

Analytical skills

Customer service

Education

Bachelor’s degree

Master’s degree

Tools

Oracle LMS

Cognos

Job description

MANAGER, LEARNING SERVICES TEAM

Human Resources, manages the Learning Services Team, which provides direct maintenance, development and operational support of the Institute-wide Learning Management System (LMS) for training; advises on and implements the training strategy for Institute training providers, including those with high-volume compliance and regulatory training; identifies and recommends system upgrades and enhancements, works with IS&T to execute; manages the Learning Services Team, whose mission is to deliver innovative solutions and expert services in learning systems to ensure the entire Institute community meets compliance, hiring, and staff performance goals; supervises and coaches a staff of two (2-4) to provide exceptional customer service based on comprehensive knowledge and skill; provides direct services and expertise to support Institute-wide use of the current SAP-based learning management system (LMS) for in-person course delivery, online learning and the creation and maintenance of training requirements; and performs other duties as required.

Job Requirements

REQUIRED: Bachelor’s degree; a minimum of five years of related experience; and supervisory experience.

PREFERRED: Master’s degree; experience with Learning Management Systems (LMS) in a complex environment; experience with Oracle LMS; MIT Experience; leadership capability to drive training compliance achievement Institute-wide; excellent communications skills and a commitment to exceptional customer service; exceptional analytical skills, with an emphasis on training data management and oversight; Cognos experience; ability to design and manage both detailed and high-level processes; ability to research and resolve technical and process problems quickly and accurately; capacity to learn software applications quickly; and ability to work collaboratively and across.