Senior Customer Success Manager (Fully Remote)

Not Disclosed; United States; Teletrabalho; USD 83 000 - 112 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Unlimited vacation

Paid holidays

Sick leave

Health coverage

Retirement with employer match

Professional development

Resumo da oferta

Not Disclosed is seeking a customer success professional for a remote-first technology partner. You will own customer issue resolution and ensure clear, continuous communication through to resolution.

Requirements include at least six years in customer support or success, strong product knowledge with Gainsight preferred, and excellent communication, collaboration, and problem-solving skills. The role offers a competitive salary and comprehensive benefits.

Qualificações

• At least six years of experience in customer support, success, or engagement.
• Strong product knowledge and experience with Gainsight preferred.
• Excellent communication, collaboration, and problem-solving skills.

Responsabilidades

• Own customer issue resolution and ensure clear communication until resolution.
• Build strong customer relationships and anticipate needs to drive satisfaction and retention.
• Mentor junior team members and share best practices for a customer-focused culture.

Conhecimentos

Six years of experience in customer "?

Gainsight experience

Communication skills

Collaboration skills

Problem solving

Ferramentas

Gainsight

Descrição da oferta de emprego

• Own customer issue resolution and ensure clear communication until resolution.
• Build strong customer relationships and anticipate needs to drive satisfaction and retention.
• Mentor junior team members and share best practices for a customer-focused culture.

Requirements:

• At least six years of experience in customer support, success, or engagement.
• Strong product knowledge and experience with Gainsight preferred.
• Excellent communication, collaboration, and problem-solving skills.
• Competitive annual salary of $83,000 to $112,050.
• Unlimited vacation, paid holidays, and sick leave.
• Health coverage, retirement savings with employer match, and professional development opportunities.

Not Disclosed

Our partner is a technology company focused on delivering software solutions and exceptional customer experiences. The organization fosters a collaborative, remote-first culture with a strong emphasis on continuous learning, transparency, and customer success.