Manager, Customer Success Management (Fully Remote)

BlueCat; United States; À distance; USD 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Bonus

Medical insurance

Dental insurance

Vision insurance

401(k)

Parental leave

Remote-first culture

Learning budget

Wellness days

Résumé du poste

BlueCat is seeking a Senior Customer Success leader to guide a team of 4-7 pooled CSMs, driving retention and expansion across a large portfolio. You will design scalable plays, enforce consistent documentation and coverage, and leverage metrics to prioritize accounts while nurturing a culture of accountability and collaboration.

The role emphasizes a remote-first environment with a learning and development budget and wellness days to support ongoing growth and wellbeing.

Responsabilités

• Lead, coach, and develop a team of 4-7 pooled CSMs with shared ownership of a large customer portfolio.
• Build a culture of accountability, collaboration, and continuous improvement.
• Design repeatable plays and enforce documentation, response, and coverage standards for scalability.
• Use data and metrics to prioritize accounts and drive retention, adoption, and expansion.
• Remote-first culture with learning and development budget and wellness days.

Description du poste

• Lead, coach, and develop a team of 4-7 pooled CSMs with shared ownership of a large customer portfolio.
• Build a culture of accountability, collaboration, and continuous improvement.

Operations:

• Design repeatable plays and enforce documentation, response, and coverage standards for scalability.
• Use data and metrics to prioritize accounts and drive retention, adoption, and expansion.
• Competitive salary, bonus, medical, dental, vision, 401(k), and parental leave.
• Remote-first culture with learning and development budget and wellness days.

BlueCat

We provide an Intelligent Network Operations platform that automates and simplifies how companies manage, secure, and optimize their networks. With teams globally, we build a workplace culture that values collaboration and integrity as much as innovation, and we are a Great Place to Work.