Manager, Customer Success Manager - (Remote - US)

Jobgether; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a strategic Customer Success Manager to lead a high-performing team. In this remote role, you will drive customer retention and engagement for a portfolio of enterprise clients. Your leadership will help create scalable success strategies, ensuring exceptional customer experiences. Collaborate with cross-functional teams to enhance customer value while maximizing satisfaction and business outcomes. Join a mission-driven company that values individuality and offers a supportive, flexible work environment, making a real impact in science communication.

Benefits

Remote-first culture

Flexible work hours

Competitive compensation

Professional growth opportunities

Collaborative team environment

Diverse and inclusive workplace

Qualifications

• 5+ years in Customer Success or Account Management in SaaS.
• 1+ years managing Customer Success teams in a high-growth environment.

Responsibilities

• Lead and scale a team of CSMs to achieve retention goals.
• Foster client relationships and implement data-driven frameworks.

Skills

Customer Success Management

Data Analysis

Team Leadership

Client Relationship Management

SaaS Knowledge

Forecasting Accuracy

Customer Lifecycle Management

Education

Bachelor's degree in Biology or related field

Experience in life sciences

Tools

CRM Software

Job description

Manager, Customer Success Manager - (Remote - US)

About Jobgether
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Manager, Customer Success Manager in the United States.

This role is perfect for a strategic, empathetic leader who is passionate about developing high-performing teams and delivering exceptional customer experiences. You'll oversee a team of Customer Success Managers (CSMs), helping drive retention, expansion, and engagement across a portfolio of enterprise clients. You'll use data to create scalable success strategies and work closely with cross-functional teams to enhance customer value and impact. In this fast-paced environment, you'll play a critical role in maximizing customer satisfaction, driving business outcomes, and growing a team aligned to a shared mission.

Accountabilities:

• Lead, coach, and scale a team of CSMs to achieve customer retention goals of 98%+ and net revenue retention of 180%+
• Foster client relationships that drive engagement, loyalty, and expansion across the customer lifecycle
• Implement and manage data-driven frameworks for tracking team performance, customer outcomes, and forecasting
• Collaborate with Sales, Product, Marketing, and Operations teams to optimize success strategies and playbooks
• Continuously improve onboarding and professional development programs for CSMs
• Ensure CRM hygiene and establish standardized KPIs and dashboards for visibility and alignment

Requirements

• 1+ years of experience managing Customer Success teams in a high-growth SaaS environment
• 5+ years in Customer Success, Account Management, or Sales within a SaaS organization
• Proven track record of driving customer retention, expansion, and forecasting accuracy
• Strong understanding of customer lifecycle management and value realization strategies
• High technical aptitude and ability to align product capabilities with customer goals
• Bonus: Experience in the life sciences or a degree in biology, biotechnology, biomedical engineering, or a related field

Benefits

• Work for a mission-driven company making a real impact in science communication
• Remote-first culture with flexibility to work from anywhere in the U.S
• Competitive compensation and opportunity for professional growth
• Collaborate with a passionate, fast-moving, and supportive team
• Join a product loved by millions and backed by top-tier investors
• Be part of a diverse and inclusive work environment that celebrates individuality

Jobgether Hiring Process Disclaimer

This job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates.

Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered.

Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.

• If you are among the top 5 candidates, you will be notified within 7 days
• If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience

Thank you for your interest!

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Customer Service

Industries

Non-profit Organizations and Primary and Secondary Education