Customer Success Manager (Remote - US)

Freddie Mac; United States; Remote; USD 80,000; Full time

Job summary

An innovative firm is seeking a Customer Success Manager to drive product adoption and enhance client relationships within the self-care industry. In this pivotal role, you'll manage a portfolio of mid-market clients, ensuring they maximize the potential of a dynamic client experience platform. Your strategic advisory skills will be key as you collaborate with product and support teams to advocate for customer needs. If you're passionate about user-friendly tech and thrive in a fast-paced environment, this opportunity offers a chance to make a significant impact while enjoying comprehensive benefits and a fully remote work setup.

Benefits

401(k) plan with company match

Comprehensive health coverage

Flexible vacation policy

Monthly home office stipend

Equity opportunities

Professional development support

Family planning benefits

Specialized wellness programs

Boulevard Bucks program

Qualifications

• 3+ years managing mid-market accounts in Customer Success or Account Management.
• Strong technical aptitude and ability to learn platform features.

Responsibilities

• Guide customers through onboarding and product adoption for long-term success.
• Conduct regular business reviews to maximize value and minimize churn.

Skills

Customer Success Management

Communication Skills

Problem-Solving

Time Management

Data Analysis

Emotional Intelligence

Business Acumen

Job description

About Jobgether

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Customer Success Manager in the United States.

This is a high-impact role where you'll be responsible for managing a portfolio of mid-market clients within the self-care industry, ensuring they unlock the full potential of a dynamic client experience platform. As a Customer Success Manager, you'll act as a strategic advisor, developing strong relationships, driving product adoption, and helping clients grow their businesses. You'll also collaborate cross-functionally with product and support teams to advocate for customer needs and shape long-term success strategies. If you enjoy working with entrepreneurial customers, have a passion for user-friendly tech, and thrive in a fast-paced environment, this opportunity is for you.

Accountabilities:

• Guide customers through the onboarding and product adoption process to ensure long-term platform success
• Conduct regular business reviews and strategy sessions to maximize value and minimize churn
• Monitor customer health metrics and proactively resolve potential challenges
• Advocate internally for customer needs to improve product features and services
• Identify and execute growth opportunities through upselling and cross-selling initiatives
• Build strong relationships that foster loyalty and customer retention

Requirements

• 3+ years of experience managing mid-market accounts in a Customer Success or Account Management role
• Prior experience in the salon, spa, or wellness industry is a plus (e.g., Salon Manager or Spa Director)
• Strong technical aptitude with the ability to learn and explain platform features effectively
• Excellent communication, problem-solving, and time-management skills
• High emotional intelligence with the ability to handle direct conversations empathetically
• Strong business acumen and a consultative approach to advising entrepreneurial clients
• Data-driven mindset with experience analyzing customer metrics to inform strategy

Benefits

• $80,000 base salary + $35,000 on-target commission (OTC)
• 401(k) plan with company match
• Comprehensive health coverage: medical, dental, vision, and life insurance
• Flexible vacation policy and paid holidays
• Fully remote position with a monthly home office stipend
• Equity opportunities and professional development support
• Family planning benefits and specialized wellness programs
• "Boulevard Bucks" program for hands-on industry learning experiences

Jobgether Hiring Process Disclaimer

This job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates.

Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered.

Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.

If you are among the top 5 candidates, you will be notified within 7 days.
If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.

Thank you for your interest!

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