MANAGER, CUSTOMER SERVICE (OFFICE COFFEE SERVICES) HOUSTON, TX

Canteen North America; Katy (TX); On-site; USD 50,000 - 80,000; Full time

Job summary

Canteen North America is seeking a Manager for Customer Service in Katy, TX. The ideal candidate will enhance customer experiences and boost sales, requiring a Bachelor's degree and a background in the coffee industry. Join a team that values innovation and commitment to excellent service.

Benefits

Medical

Dental

Vision

Life Insurance

Disability Insurance

Retirement Plan

Paid Time Off

Commuter Benefits

Employee Assistance Program

Qualifications

• Excellent communication skills required.
• Must be able to travel to client sites locally.
• Coffee / refreshment industry experience preferred.

Responsibilities

• Develop an account level incremental sales plan and track performance.
• Coordinate efforts to improve the customer retention and client experience.
• Drive compliance to merchandising standards.

Skills

Communication

Customer Service

Sales Strategy

Education

Bachelor's degree

Job description

MANAGER, CUSTOMER SERVICE (OFFICE COFFEE SERVICES) HOUSTON, TX

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MANAGER, CUSTOMER SERVICE (OFFICE COFFEE SERVICES) HOUSTON, TX

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Canteen

Other Forms of Compensation: Yearly Bonus Opportunity

Growth. Opportunity. Excellence.

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.

Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.

Come grow with us. We are Canteen.



Job Summary:

Key Responsibilities:

• Develop an account level incremental sales plan with local Canteen management; track performance and increase profitability (Owners Business Plan).
• Coordinate efforts to improve the customer retention and client experience at the point of sale.
• Build retail pricing opportunities and encourage repeat sales (Best Practices), and introduce new products to increase revenue.
• Drive compliance to merchandising standards.
• Assess performance by location through audit reports (Quarterly District Evaluations).
• Customer facing + route supervision
  
  

Preferred Qualifications:

• A Bachelor’s degree is preferred.
• Excellent communication skills required.
• Must be able to travel to client sites locally.
• Must be passionate about providing world class service to our clients and customers.
• Coffee / refreshment industry experience preferred.
  
  

Apply to Canteen today!

Canteen is a member of Compass Group USA

Click Here To Learn More About The Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Canteen maintains a drug-free workplace.

Associates at Canteen are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave
  
  

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

Req ID: 1432568

Canteen

Leticia Pinon

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Food and Beverage Services

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