Customer Service Manager - Houston, TX

Textron Aviation; Houston (TX); On-site; USD 70,000 - 80,000; Full time

Job summary

Textron Aviation, a leader in private aviation, seeks a Customer Service Manager in Houston. You will ensure customers receive outstanding service, manage communications, and promote additional opportunities for maintenance. The role requires a Bachelor's degree in Aviation, A&P License preferred, and strong interpersonal skills.

Benefits

401K company match

Education assistance programs

Flight training bonus program

Free financial consultations

Qualifications

• 2 years aircraft maintenance experience or A&P license.
• Bachelor’s degree in Aviation or related field preferred.
• Ability to collaborate with customers and internal teams.

Responsibilities

• Be the main point of contact for customers ensuring exceptional service.
• Coordinate with Technical Service Managers to guarantee customer satisfaction.
• Promote service capabilities and maintain strong customer relationships.

Skills

Customer Coordination

Service Communication

Upselling Opportunities

Financial Review

Safety Management

Education

Bachelor’s degree in Aviation or related field

A&P License / Repairman / EASA Certificate

2 years technical degree or equivalent experience in aircraft maintenance

Job description

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What you will be doing as a Customer Relations Manager – Aircraft Maintenance:

In this role, you can expect to be the main point of contact for customers, ensuring they receive exceptional service. You’ll work closely with the Service Center Team to build and maintain positive relationships with both current and future customers. Your primary goal as a Customer Service Manager will be to coordinate with Technical Service Managers to guarantee customer satisfaction.

Your responsibilities may include (but are not limited to):

• Customer Coordination: Welcome customers upon arrival, review their needs and work scope, discuss service options and quotes, and adjust schedules as needed to meet their requirements
• Service Communication: Keep customers updated on their aircraft’s status, confirm schedules, provide regular updates, get approval for any additional work, inform all service center safety expectations, and report any delays or cost changes to the Technical Service Manager (TSM)
• Upselling Opportunities: Actively suggest additional maintenance, parts, and warranty options to enhance the value and performance of the customer’s aircraft
• Service Center Marketing: Promote our Service Center’s capabilities to both new and existing customers, fostering strong relationships and ensuring a positive customer experience
• Financial Review: Collaborate with Finance to review program coverage and pricing, build and approve preliminary invoices, ensure accurate billing, and provide financial updates to the General Manager
• Safety & Departure Debrief: Communicate safety expectations, conduct thorough departure debriefs with customers, review the completed work, address any deferred discrepancies, provide invoices, and handle payments efficiently
• Post-Delivery Follow-Up: Resolve any outstanding issues involving parts, return maintenance, or billing, address performance evaluations, and provide guidance and mentorship to peers on system changes and customer service best practices
  
  

What you need to be successful:

• One or more of the below education and experience combinations is required:

• 2 years of relative aircraft maintenance experience. A&P license or 2 year technical degree.

• 4 years of relative aircraft maintenance experience

• Bachelor’s degree in Aviation or related field
• A&P License / Repairman / EASA Certificate is helpful
• Knowledge of Textron Aviation services and products is helpful
• Ability to interact and collaborate with both Textron Aviation customers and internal employees while providing a positive customer experience
  
  

Why join us?

Your success is our success. We provide a competitive and extensive total rewards package that includes pay and innovative benefits to help you and your family members – now and in the future, beginning day one.

• 401K company match + additional annual contribution equal to 4% of eligible compensation
• Education assistance for undergraduate, graduate, and certificate programs, compensated at the start of the semester
• Flight training bonus program for earning pilot certifications
• Fertility and adoption assistance, along with discounted childcare and planning
• Free financial consultations and guidance
• Explore more benefits here
  
  

At Textron Aviation, base pay is only one of the parts of our Total Rewards package and is determined within a range. This provides you the opportunities to grow and develop within your role, and depends on your experience, qualifications, and location.

Our workforce is made up of individuals throughout the world with a wide range of backgrounds, interests, and passions. Our unique perspectives lead us to be a world-class workforce, helping us develop legendary products. Because we recognize that our differences make us stronger, and studies have shown that some may be less likely to apply unless they match the job description exactly, we welcome you to apply to this role if it meets your career goals. You could be our next great fit!

Textron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands. We are passionate advocates of aviation, empowering people with the freedom of flight. As you join our legacy as a global leader in private aviation, you’ll have opportunities to try new fields, expand your skills and knowledge, stretch your abilities, and build your career. We provide a competitive and extensive total rewards package that includes pay and innovative benefits to support you and your family members – now and in the future, beginning day one. Your success is our success.

Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race

Recruiting Company

Textron Aviation

Primary Location

US-Texas-Houston

Job Field

Flight Operations

Schedule

Full-time

Job Level

Manager without Direct Reports

Job Type

Standard

Shift

First Shift

Worksite

Onsite

Job Posting

06/11/2025, 7:24:05 AM

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Aviation and Aerospace Component Manufacturing

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