Enable job alerts via email!

Customer Success Manager

Kastle Systems

Houston (TX)

On-site

USD 70,000 - 80,000

Full time

3 days ago
Be an early applicant

Boost your interview chances

Create a job specific, tailored resume for higher success rate.

Job summary

Kastle Systems is seeking a Customer Success Manager to foster client relationships within the rapidly growing property technology sector. This role focuses on enhancing customer satisfaction through exceptional service, understanding client needs, and providing tailored support, while ensuring the retention and growth of customer accounts.

Qualifications

  • 2-4 years of Account Management/Customer Success Management experience.
  • Professional, polished in appearance and communicate articulately.
  • Experience training customers on technology.

Responsibilities

  • Serves as primary contact, builds long-term relationships with customers.
  • Develops a deep understanding of client security needs.
  • Client relationship management to drive 95% retention rate.

Skills

Relationship Management
Customer Service
Technical Competence
Negotiation
Detail Oriented

Education

Bachelor’s degree preferred

Tools

Microsoft Dynamics CRM

Job description

Join to apply for the Customer Success Manager role at Kastle Systems

3 days ago Be among the first 25 applicants

Join to apply for the Customer Success Manager role at Kastle Systems

Get AI-powered advice on this job and more exclusive features.

Overview

Join the leader in providing smarter solutions for a safer world.

The property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve. Delivering a world class customer experience drives everything we do, and Kastle’s mission is to be our customers’ best service provider and to ensure that their security the most effective, efficient and convenient. Kastle's integrated security solution, including access control, video, and remote video monitoring, significantly reduces costs and improves the critically important 24x7 performance for building owners, developers and tenants.

Overview

Join the leader in providing smarter solutions for a safer world.

The property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve. Delivering a world class customer experience drives everything we do, and Kastle’s mission is to be our customers’ best service provider and to ensure that their security the most effective, efficient and convenient. Kastle's integrated security solution, including access control, video, and remote video monitoring, significantly reduces costs and improves the critically important 24x7 performance for building owners, developers and tenants.

Kastle is hiring a Customer Success Manager! This position serves as the primary business contact for the client and is responsible for client satisfaction of the portfolio. The Customer Success Manager is expected to consistently provide excellent customer service to accounts, socialize the Kastle value proposition as well as represent client needs and goals within the organization to ensure quality. In addition, the Customer Success Manager will build relationships with clients. This is not a sales position.

Responsibilities

  • Serves as the primary point of contact and builds long-term relationships with customers.
  • Act as client’s advocate within Kastle and ensure that all aspects of our services are delivered as expected to clients; develop a deep understanding of the client’s security and facilities needs and provide advice on Kastle-centric and industry best practices.
  • Utmost responsiveness to client calls and emails - addressing needs as the primary point-of-contact for support for the client. Assist in coordination of responses related to areas outside of primary responsibilities, for issues such as installation project status and on-time completion, support issues escalation, sales opportunities follow up, etc.
  • Travels to client sites for training, installation support, quarterly check-ins, and to meet client needs as they arise.
  • Monitors and analyzes customer’s usage of our service.
  • Develop cross-functional relationships with Business Development Managers, Project Managers, Field Service technicians, the Client Services team, and the Kastle Operations Center to ensure an exceptional experience for clients with all aspects of their Kastle experience; support these other teams as a conduit to the client.
  • Client relationship management, with significant focus on the business relationship in order to drive a 95% client retention and renewal rate, as well as an average 2% renewal revenue increase through annual (contractually agreed) price increase across the account base.

Qualifications

  • Bachelor’s degree preferred
  • 2-4 years of Account Management/Customer Success Management experience
  • Ability to create, maintain, and enhance customer relationships
  • Professional, polished in appearance and able to communicate in a detailed and articulate manner
  • Technical competence (understanding of software, hardware, networks, etc.)
  • Detail oriented, motivated, persistent and a skilled negotiator
  • High level of initiative, self-directed, and works well in a team environment
  • Experience training customers on the use of technology
  • Experience in navigating through complex set of legacy and current technology platforms (Microsoft Dynamics CRM, AX, and proprietary software, among others).
  • Must be able to work overtime, weekends, and/or nights when required.

Company Overview

The property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve. Delivering a world class customer experience drives everything we do, and Kastle’s mission is to be our customers’ best service provider and to ensure that their security the most effective, efficient and convenient. Kastle's integrated security solution, including access control, video, and remote video monitoring, significantly reduces costs and improves the critically important 24x7 performance for building owners, developers and tenants.

Equal Opportunity Statement

At Kastle, we believe that diversity makes us stronger - at work and in the world. Kastle Systems International, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, marital status, pregnancy or any other basis protected by applicable federal or state laws.

Seniority level
  • Seniority level
    Associate
Employment type
  • Employment type
    Full-time
Job function
  • Job function
    Other
  • Industries
    Security and Investigations and Construction

Referrals increase your chances of interviewing at Kastle Systems by 2x

Sign in to set job alerts for “Customer Success Manager” roles.

Houston, TX $70,000.00-$80,000.00 5 days ago

Houston, TX $95,000.00-$95,000.00 4 weeks ago

Houston, TX $150,000.00-$170,000.00 2 weeks ago

Houston, TX $85,000.00-$105,000.00 3 days ago

Customer Experience Manager - Victoria's Secret - Memorial City - Houston, TX

Houston, TX $125,000.00-$125,000.00 6 days ago

Customer Success Manager / CSM (Remote - US)
Client Experience Coordinator (Long-Term Temporary Assignment) - Houston
Remote Customer Experience Specialist- Houston Customer Experience Center (CXC)
Alabama & Dunlavy Service - Customer Service Assistant - Part-Time

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Get your free, confidential resume review.
or drag and drop a PDF, DOC, DOCX, ODT, or PAGES file up to 5MB.

Similar jobs

Customer Success Manager

Net2Source Inc.

Houston

Remote

USD 70 000 - 80 000

8 days ago

Customer Success Manager - Carrier

Davita Inc.

Houston

Remote

USD 60 000 - 85 000

3 days ago
Be an early applicant

Contract Customer Success Manager New Remote (US)

GoodTime

Mississippi

Remote

USD 70 000 - 100 000

2 days ago
Be an early applicant

Customer Success Manager

Rentable

Mississippi

Remote

USD 60 000 - 80 000

4 days ago
Be an early applicant

Customer Success Manager

HungerRush

Houston

Remote

USD 60 000 - 90 000

24 days ago

SaaS Customer Success Manager in Danish Life Science Scaleup

SimplerQMS

Remote

USD 65 000 - 125 000

2 days ago
Be an early applicant

EverHealth - Customer Success Manager

EverCommerce

Denver

Remote

USD 70 000 - 80 000

2 days ago
Be an early applicant

Customer Success Manager

Ontra

Remote

USD 76 000 - 108 000

2 days ago
Be an early applicant

Customer Success Manager

Priority

Remote

USD 73 000 - 100 000

2 days ago
Be an early applicant