Manager Customer Experience

Brobston Group; Miami (FL); On-site; USD 65,000 - 85,000; Full time

Job summary

Brobston Group seeks a Customer Experience Manager to lead store-level events, brand experiences, and client relationship initiatives on-site in Miami. You will partner with store and corporate teams to deepen client relationships and support sales and retention goals.

You will plan events, analyze customer performance, and present insights to executives, while coordinating cross-functional projects and partnerships with social media, data tools, and design platforms.

Qualifications

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Responsibilities

• Plan and execute store events, including scheduling, budgeting, communications, production, and reporting.
• Build community and corporate partnerships and coordinate seasonal event strategies.
• Lead client development initiatives, monitor customer relationship KPIs, and identify opportunities to engage top clients.
• Analyze customer performance and adjust strategies to support store and client targets.

Skills

Leadership

Data analysis

Executive communication

Cross-functional project management

Social media

Google Suite

Tableau

InDesign

CONNECT

Tools

Social media

Google Suite

Tableau

CONNECT

InDesign

Job description

Summary

The Customer Experience Manager leads store-level events, brand experiences, and client relationship initiatives. This on-site role partners with store and corporate teams to deepen client relationships and support sales and customer retention goals.

Responsibilities

• Plan and execute store events, including scheduling, budgeting, communications, production, and reporting.
• Build community and corporate partnerships and coordinate seasonal event strategies.
• Lead client development initiatives, monitor customer relationship KPIs, and identify opportunities to engage top clients.
• Analyze customer performance and adjust strategies to support store and client targets.

Requirements

• At least 4 years of relevant experience.
• Experience leading, motivating, and coaching teams.
• Ability to analyze data, present to executive audiences, and manage cross-functional projects.
• Proficiency with social media, Google Suite, Tableau, CONNECT, and InDesign.