Manager, Customer Relationships

Brobston Group; Beverly Hills (CA); On-site; USD 90,000 - 140,000; Full time

Job summary

Brobston Group seeks a Customer Relationship Manager in Beverly Hills to develop localized clienteling strategies and strengthen relationships with targeted client segments across shopping channels. You will lead client programs and support Sales Associates with data‑driven decisions.

The role requires 4–7 years in luxury retail or premium client relations, a Bachelor’s degree in Business or Marketing, and strong analytics and Excel skills.

Qualifications

• 4–7 years in luxury retail, hospitality, or premium client relations with CRM or clienteling strategy.
• Bachelor’s degree in Business, Marketing, Luxury Brand Management, or equivalent education and experience.
• Experience coaching and motivating sales professionals to meet performance goals.
• Strong analytical and business skills, Excel proficiency, and ability to turn data into operational direction.
• Excellent communication and interpersonal skills, including engaging executives and high-net-worth clients.

Responsibilities

• Develop high-touch strategies for top-tier clients to support retention, spending growth, and portfolio development.
• Lead client development programs and collaborate with Brand Experience and store leadership on events and activations.
• Analyze clienteling metrics, identify performance gaps, and translate data into actionable store strategies.
• Coach Sales Associates on CRM tools and clienteling technology, including the Connect app.
• Identify clients for Private Client Relations programs and support high-value transactions and VIP experiences.

Skills

CRM strategy

Clienteling

Data analysis

Excel

Communication

Education

Bachelor’s degree in Business/Marketing/Luxury Brand Management

Tools

Connect app

Job description

Summary

The Customer Relationship Manager develops localized strategies to grow and strengthen relationships with targeted client segments. This role leads clienteling initiatives, supports Sales Associates, and uses data to drive client acquisition, retention, and loyalty across shopping channels.

Responsibilities

• Develop high-touch strategies for top-tier clients to support retention, spending growth, and portfolio development.
• Lead client development programs and collaborate with Brand Experience and store leadership on events and activations.
• Analyze clienteling metrics, identify performance gaps, and translate data into actionable store strategies.
• Coach Sales Associates on CRM tools and clienteling technology, including the Connect app.
• Identify clients for Private Client Relations programs and support high-value transactions and VIP experiences.

Requirements

• Four to seven years of experience in luxury retail, hospitality, or premium client relations, including CRM or clienteling strategy.
• Bachelor’s degree in Business, Marketing, Luxury Brand Management, or equivalent education and experience.
• Experience coaching and motivating sales professionals to meet performance goals.
• Strong analytical and business skills, Excel proficiency, and the ability to turn data into operational direction.
• Excellent communication and interpersonal skills, including the ability to engage executives and high-net-worth clients.
• Availability to work evenings, weekends, and holidays; ability to navigate a multi-level retail floor and carry materials up to 10 pounds.