Manager, Customer Experience

Brobston Group; Town of Florida (NY); On-site; USD 85,000 - 120,000; Full time

Job summary

Brobston Group is seeking a Customer Experience Manager to lead store-level client development and relationship selling, with on-site responsibilities for planning brand events and community activations. The role partners with store leadership to boost client engagement and financial results.

Responsibilities include planning events, managing budgets, and monitoring KPIs to inform store strategies. The candidate should have leadership experience and strong data-analysis skills to present to

Qualifications

• Minimum 4 years of relevant experience in customer or client-facing roles.
• Proven ability to coach and motivate teams.
• Strong data-analytic skills with the ability to present to executives.
• Proficiency with social media, Google Suite, Tableau, CONNECT, and InDesign.
• Flexible schedule including evenings, weekends, and holidays; travel may be required.

Responsibilities

• Plan and execute store events, including scheduling, budgeting, communications, production, and reporting.
• Develop seasonal event strategies and community relationships with philanthropic organizations and corporate partners.
• Monitor client relationship KPIs and customer performance to adjust store and market strategies.
• Partner with store leadership and client development teams to strengthen client relationships and sales targets.
• Lead and develop direct reports and coordinate cross-functional initiatives.

Skills

Team leadership

Data analysis

Executive presentations

Social media management

Event planning

Client relationship building

Tools

Tableau

InDesign

Google Suite

CONNECT

Job description

Summary

The Customer Experience Manager leads store-level client development, relationship selling, and client retention strategies. This on-site role plans brand events and community activations while partnering with store leadership to improve client engagement and business results.

Responsibilities

• Plan and execute store events, including scheduling, budgeting, communications, production, and reporting.
• Develop seasonal event strategies and community relationships with philanthropic organizations, social groups, and corporate partners.
• Monitor client relationship KPIs and customer performance, using insights to adjust store and market strategies.
• Partner with store leadership and client development teams to strengthen client relationships, support private client programs, and achieve sales targets.
• Lead and develop direct reports and coordinate cross-functional initiatives.

Requirements

• At least 4 years of relevant experience.
• Experience building, leading, motivating, and coaching teams.
• Ability to analyze data and present to executive-level audiences.
• Proficiency with social media, Google Suite, Tableau, CONNECT, and InDesign.
• Ability to work a flexible schedule, including evenings, weekends, and holidays; travel may be required.