Manager, Customer Experience

Brobston Group; Charlotte (NC); On-site; USD 65,000 - 85,000; Full time

Job summary

Brobston Group is seeking a Customer Experience Manager to lead store-level customer relationship strategies and brand experiences. You will partner with store leadership to strengthen client engagement, support selling goals, and improve customer performance.

The role requires planning events, building relationships across community and corporate stakeholders, and coaching store teams. A data-driven approach and flexible scheduling are essential.

Qualifications

• At least 4 years of relevant experience.
• Experience leading, motivating, and coaching teams.
• Ability to analyze data and present to executive audiences.
• Proficiency with social media, Google Suite, Tableau, CONNECT, and InDesign.
• Availability for a flexible schedule, including evenings, weekends, and holidays; travel may be required.

Responsibilities

• Plan and execute store events, including budgets, communications, production, and reporting.
• Build community, philanthropic, corporate, media, and client relationships.
• Lead client development initiatives and strengthen relationships with top clients.
• Monitor customer and store performance data and adjust strategies to support business goals.
• Coach and develop team members while partnering with store and corporate stakeholders.

Skills

Data analysis

Team leadership

Coaching

Communication

Tools

Google Suite

Tableau

CONNECT

InDesign

Job description

Summary

The Customer Experience Manager leads store-level customer relationship strategies, brand experiences, and events. This role partners with store leadership to strengthen client engagement, support selling goals, and improve customer performance.

Responsibilities

• Plan and execute store events, including budgets, communications, production, and reporting.
• Build community, philanthropic, corporate, media, and client relationships.
• Lead client development initiatives and strengthen relationships with top clients.
• Monitor customer and store performance data and adjust strategies to support business goals.
• Coach and develop team members while partnering with store and corporate stakeholders.

Requirements

• At least 4 years of relevant experience.
• Experience leading, motivating, and coaching teams.
• Ability to analyze data and present to executive audiences.
• Proficiency with social media, Google Suite, Tableau, CONNECT, and InDesign.
• Availability for a flexible schedule, including evenings, weekends, and holidays; travel may be required.