Manager, Customer Experience

Brobston Group; Greenwich (CT); On-site; USD 85,000 - 125,000; Full time

Job summary

Brobston Group in Greenwich, CT is seeking a Customer Experience Manager to lead store events, brand activations, and client initiatives on site. You will collaborate with store leadership and corporate teams to strengthen customer engagement and drive sales, focusing on client retention and performance across the network.

Responsibilities include planning events, coordinating calendars, building community relationships, and developing programs for top clients while tracking metrics to meet

Qualifications

• 4+ years of relevant experience.
• Experience building, leading, motivating, and coaching teams.
• Ability to analyze data, determine actions, and present at the executive level.

Responsibilities

• Plan and execute store events, including scheduling, budgeting, communications, production, and reporting.
• Coordinate seasonal event calendars and strategies with store leaders, corporate teams, merchants, and brand partners.
• Build community relationships and create engaging activations with clear sales goals and return-on-investment measures.
• Develop client relationships and support client development initiatives, including programs for top clients.
• Monitor client relationship and customer performance metrics, adjusting strategies to support store and client targets.

Skills

Client relationship management

Team leadership

Data analysis

Social media

Google Suite

Tableau

InDesign

Event planning

Education

Bachelor's degree in Marketing, Business, or related field

Tools

CONNECT

Google Workspace

InDesign

Job description

Summary

The Customer Experience Manager leads store-level events, brand activations, and client relationship initiatives to strengthen customer engagement and drive sales. This on-site role partners with store leadership and corporate teams to improve client retention, customer performance, and overall store results.

Responsibilities

• Plan and execute store events, including scheduling, budgeting, communications, production, and reporting.
• Coordinate seasonal event calendars and strategies with store leaders, corporate teams, merchants, and brand partners.
• Build community relationships and create engaging activations with clear sales goals and return-on-investment measures.
• Develop client relationships and support client development initiatives, including programs for top clients.
• Monitor client relationship and customer performance metrics, adjusting strategies to support store and client targets.

Requirements

• At least 4 years of relevant experience.
• Experience building, leading, motivating, and coaching teams.
• Ability to analyze data, determine actions, and present at the executive level.
• Proficiency with social media, Google Suite, Tableau, and CONNECT; experience with InDesign.
• Ability to work a flexible schedule, including evenings, weekends, and holidays; travel may be required.