Manager Customer Experience

Brobston Group; Sarasota (FL); On-site; USD 65,000 - 95,000; Full time

Job summary

Brobston Group is seeking a Customer Experience Manager to lead store-level client development, relationship selling, and customer retention strategies. This on-site role also plans brand experiences and events that build community connections and support commercial goals.

You will develop and monitor programs, coach teams, and collaborate with store leadership and brand partners to deliver exceptional client experiences, driving loyalty and revenue growth across the portfolio.

Qualifications

• 4+ years of relevant experience.
• Experience leading, motivating, and coaching teams.
• Ability to analyze data and present to executive audiences.
• Proficiency with social media, Google Suite, Tableau, CONNECT, and InDesign.
• Flexible schedule including evenings, weekends, and holidays; travel may be required.

Responsibilities

• Develop event plans and oversee scheduling, budgets, communications, production, execution, and reporting.
• Coordinate seasonal event calendars with store leadership, corporate teams, merchants, and brand partners.
• Build relationships with clients, community organizations, philanthropic groups, and corporate partners.
• Monitor customer relationship KPIs and store performance; use insights to adjust strategies and meet targets.
• Lead client relationship initiatives and engage top clients through private programs.

Skills

Leadership & team management

Data analysis

Executive communication

Social media management

Tools

Tableau

Google Suite

InDesign

CONNECT

Job description

Summary

The Customer Experience Manager leads store-level client development, relationship selling, and customer retention strategies. This on-site role also plans brand experiences and events that build community connections and support commercial goals.

Responsibilities

• Develop event plans and oversee scheduling, budgets, communications, production, execution, and reporting.
• Coordinate seasonal event calendars and strategies with store leadership, corporate teams, merchants, and brand partners.
• Build relationships with clients, community organizations, philanthropic groups, and corporate partners.
• Monitor customer relationship KPIs and store performance, using insights to adjust strategies and achieve targets.
• Lead client relationship initiatives and identify opportunities to engage top clients through private client programs.

Requirements

• At least 4 years of relevant experience.
• Experience leading, motivating, and coaching teams.
• Ability to analyze data, determine actions, and present to executive-level audiences.
• Proficiency with social media, Google Suite, Tableau, CONNECT, and InDesign.
• Ability to work a flexible schedule, including evenings, weekends, and holidays; travel may be required.