Retail Customer Experience Manager

Coulter Services; Washington (MO); On-site; USD 45,000 - 65,000; Full time

Job summary

Coulter Services is seeking an Experience Manager to lead daily retail operations and deliver an outstanding guest experience at our Missouri store. You will partner with Retail Operations and Beauty Advisors to coach teams, drive premium service across cosmetics and skincare, and analyze sales metrics to optimize merchandising.

The role emphasizes operational excellence, safety, brand alignment, and community engagement, with a focus on developing talent and building an inclusive,

Qualifications

• Proven leadership and ability to coach diverse teams.
• Excellent communication and customer service skills.
• Ability to analyze sales data and optimize store operations.
• Experience in retail, beauty, or customer-focused environments preferred.

Responsibilities

• Lead daily retail operations to deliver an exceptional guest experience and achieve business results.
• Partner with Retail Operations and Beauty Advisors to coach and motivate teams.
• Provide personalized product recommendations, demos, and premium service across cosmetics, skincare, haircare, and salon services.
• Analyze sales and service metrics to optimize merchandising and store presentation.
• Ensure operational excellence and maintain a safe, welcoming, and on-brand environment.
• Drive innovation on the sales floor and support community events.
• Develop team talent and foster an inclusive, growth-focused culture.

Skills

Leadership

Communication

Data analysis

Retail/beauty experience

Job description

• Lead daily retail operations to deliver an exceptional guest experience and achieve business results.


• Partner with Retail Operations and Beauty Advisors to coach and motivate teams.


• Provide personalized product recommendations, demos, and premium service across cosmetics, skincare, haircare, and salon services.


• Analyze sales and service metrics to optimize merchandising and store presentation.


• Ensure operational excellence and maintain a safe, welcoming, and on-brand environment.


• Drive innovation on the sales floor and support community events.


• Develop team talent and foster an inclusive, growth-focused culture.

Role

Experience Manager

Responsibilities

• Lead daily retail operations to deliver an exceptional guest experience and achieve business results.


• Partner with Retail Operations and Beauty Advisors to coach and motivate teams.


• Provide personalized product recommendations, demos, and premium service across cosmetics, skincare, haircare, and salon services.


• Analyze sales and service metrics to optimize merchandising and store presentation.


• Ensure operational excellence and maintain a safe, welcoming, and on-brand environment.


• Drive innovation on the sales floor and support community events.


• Develop team talent and foster an inclusive, growth-focused culture.

Qualifications & Skills

• Strong leadership and team coaching abilities.


• Excellent communication and customer service skills.


• Ability to analyze sales data and optimize store operations.


• Experience in retail, beauty, or customer-focused environments is preferred.