Coordinator - Convention Services

Wynn Resorts; Las Vegas (NV); On-site; USD 42,000 - 65,000; Full time

Job summary

Wynn Resorts in Las Vegas is seeking an experienced Convention Services assistant to support group programs from contract receipt through execution. You will coordinate with multiple managers and departments to ensure smooth event operations, handle housing changes, and manage on-site logistics.

The role requires strong communication, exceptional organization, and the ability to work under pressure while handling multiple tasks and maintaining accurate records and reports.

Qualifications

• High school diploma or GED required; 2+ years clerical experience preferred.
• Strong written and verbal communication; professional customer service skills.
• Proficiency in MS Office; ability to manage multiple tasks and deadlines.

Responsibilities

• Act as a secondary group contact and event facilitator for programs after receipt of signed contract.
• Support of three or more managers and affiliated programs.
• Management of incoming phone calls and transfers regarding the event.
• Run group reports such as pickups and rooming lists.
• Work with Convention Desk and Group desk on housing changes throughout program.
• Assist in developing estimated charges, submitting for credit, invoicing and collection of deposits.
• Help with preparation of group resume by merging, matching details to contract, filling in concessions, estimated charges and noting group VIPs.
• Aid in executing orders in affiliation with event requirements (such as telephone orders, meeting event orders, business center needs).
• Assist with hotel operational orders for events (such as meal vouchers, restaurant reservations, cabana reservation, show tickets, spa/salon, golf, etc.).
• Help with preparation of VIP arrival/departure by setting up amenities, cards, transfers, etc.
• Preparation for Group Precons by confirming attendance, printing nameplates, making necessary copies.
• As a part of the sales line: answer, screen and direct all incoming calls/leads in a professional manner.
• Assist and maintain an accurate filing system for all correspondence and reports in compliance with general office procedures.
• Daily distribution and organization of department Meeting Event Orders.
• Input accounts and bookings and maintain files in Delphi.
• Follow Convention Services task list to complete each task in the full life cycle.
• Perform all other duties and responsibilities as requested by Convention Services & Hotel Sales Department Management.

Skills

Problem solving

Communication skills

Multi-tasking

Microsoft Office

Client interaction

Under pressure

Attention to detail

Education

High school diploma or GED

Tools

Delphi

Job description

• Act as a secondary group contact and event facilitator for programs after receipt of signed contract.
• Support of three or more managers and affiliated programs.
• Management of incoming phone calls and transfers regarding the event.
• Run group reports such as pickups and rooming lists.
• Work in tandem with Convention Desk and Group desk on housing changes throughout program.
• Assistance in developing estimated charges, submitting for credit, invoicing and collection of deposits.
• Help with preparation of group resume by merging, matching details to contract, filling in concessions, estimated charges and noting group VIPs.
• Aid in executing orders in affiliation with event requirements (such as telephone orders, meeting event orders, business center needs)
• Assist with hotel operational orders for events (such as meal vouchers, restaurant reservations, cabana reservation, show tickets, spa/salon, golf, etc.)
• Help with preparation of VIP arrival/departure by setting up amenities, cards, transfers, etc.
• Preparation for Group Precons by confirming attendance, printing nameplates, making necessary copies.
• As a part of the sales line: answer, screen and direct all incoming calls/leads in a professional manner.
• Assist and maintain an accurate filing system for all correspondence and reports in compliance with general office procedures.
• Daily distribution and organization of department Meeting Event Orders.
• Input accounts and bookings and maintain files in Delphi.
• Follow Convention Services task list to complete each task in the full life cycle.
• Perform all other duties and responsibilities as requested by Convention Services & Hotel Sales Department Management.

• Problem solving skills, good communication skills, ability to multi-task, and adhere to strict timelines in the completion of work.
• The ability to work with internal and external clients.
• Strong computer skills and proficiency in Microsoft Office specifically Outlook, Word, & Excel.
• Ability to work under pressure as well as manage multiple tasks at once.
• Must possess good written and verbal communication skills.
• Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.
• Models a professional and polished appearance as required by company guidelines.
• Must be able to interact with internal and external guests in a professional manner.
• Must have at least a high school diploma or a GED.
• Must have at least 2 years of clerical experience and be able to type 60 wpm.

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.