Coordinator - Group Desk

Wynn Resorts; Las Vegas (NV); On-site; USD 40,000 - 60,000; Full time

Job summary

Wynn Resorts in Las Vegas seeks a Group Desk Coordinator to act as liaison between the Hotel and Sales for convention groups. You will support group reservations, master accounts, billing, and attendance at Pre-Convention meetings.

The role requires strong customer service, front desk experience at a luxury resort, and knowledge of Opera PMS; MS Office proficiency is expected to support reporting and billing tasks.

Qualifications

• High school diploma or equivalent.
• Two years of customer service experience.
• Two years Guest Services and/or Front Desk experience at a luxury resort.
• Knowledge of Opera property management system preferred.
• Proficiency in MS Office.

Responsibilities

• Coordinate with Convention Services Managers and Convention Desk to ensure Front Office receives timely information for group arrivals and departures.
• Review group resumes and ensure that contractual concessions are upheld during the group’s program.
• Compile requested daily reports for in-house groups.
• Maintain all master accounts while Convention groups are in-house and perform billing revisions.
• Attend Pre-Convention meetings to review upcoming group details.
• Interact positively with guests and on-site contacts while promoting hotel facilities and services.
• Work in a team-oriented environment.
• Maintain cleanliness of the Group Desk area.

Skills

Customer service

Teamwork

Front desk experience

Education

High school diploma or equivalent

Tools

Opera property management system

MS Office

Job description

The Group Desk Coordinator specializes in Convention groups, acting as a liaison between the Hotel and Sales Department at Wynn|Encore. This includes providing support with group reservations, group contacts, group master accounts, group billing, special requests, room assignments, distribution of keys, attending Pre-Convention meetings and answering questions pertaining to groups.

Job Responsibilities:

• Work with Convention Services Managers and Convention Desk to ensure all appropriate information is communicated to the Front Office in a timely manner to prepare for and execute group arrivals and departures.
• Review group resumes and ensure that all contractual concessions are upheld during the group’s program.
• Compile requested daily reports for in-house groups.
• Maintain all master accounts while Convention groups are in-house by completing necessary billing revisions.
• Attend Pre-Convention meetings to review details for all up-coming Convention groups.
• Interact positively with guests and on-site contacts while promoting hotel facilities and services.
• Working in a team-oriented environment.
• Maintain cleanliness of the Group Desk area.

• High school diploma or equivalent
• Two years of customer service experience
• Minimum of two years Guest Services and/or Front Desk experience at a luxury resort
• Knowledge of hotel property management system (Opera) preferred.
• Proficiency in MS Office

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.