Manager, Clinical Applications

Appone; United States; On-site; USD 115,000 - 140,000; Full time

Job summary

Heidelberg Engineering in the United States is seeking a Manager of Clinical Applications to plan and deliver clinical training and customer education for our ophthalmic imaging products. You will lead the CAS team to provide high-quality training, seminars and hands-on events, and collaborate with US marketing, customer care, clinical affairs and technical services.

You will develop curriculum, certify staff, support field installations, travel up to 50% domestically, and contribute feedback to

Qualifications

• Bachelor’s degree required, life sciences preferred (Ophthalmic Technology, Nursing, Bio‑Medical Engineering).
• Previous experience managing a team is highly desirable.
• Professional certification and advanced degree highly desirable.
• 5-7+ years’ work experience in ophthalmic imaging, training, or education.
• 3+ years of experience in an ophthalmic clinic environment.
• Ability to work in a fast‑paced, competitive environment.
• Excellent presentation skills, written, and verbal communications skills.
• Ability to manage multiple projects and priorities simultaneously.
• Detail oriented with strong analytical and creative problem‑solving skills.
• Strong leadership skills to guide and mentor team members (2-4+ years).
• Proficiency in strategizing, planning, monitoring and problem solving and capable of offering innovative suggestions for process improvement to senior management.
• Excellent computer skills in MS Word, PowerPoint, Excel, Salesforce.
• Willingness to travel (~30-50%) domestically.

Responsibilities

• Oversee the implementation and delivery of product installations and clinical training and proper use of HE products.
• Lead field Clinical Application Specialists and in‑house teams; ensure training quality.
• Establish and update clinical curriculum with Training and Education Manager.
• Lead clinical educational programs for physicians and photographers; schedule locations.
• Travel to customer sites, conferences, and internal meetings.
• Provide clinical and product training support to the sales team.
• Coordinate with Sales and Customer Care to optimize install scheduling.
• Plan CAS participation in key trade shows and stay current with research.
• Prepare for new product arrivals by scheduling CAS training.
• Encourage CAS team to take on initiatives and drive value.
• Prepare and manage department annual budget.
• Administrative duties: expense reports, PTO, performance reviews, reports.

Skills

Leadership

Training & Education

Ophthalmic imaging

Project management

Communication skills

Travel readiness

Education

Bachelor's degree in life sciences

Professional certification

Tools

MS Word

PowerPoint

Excel

Salesforce

Job description

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

JOB SUMMARY: The Manager of Clinical Applications is responsible for the planning and delivery of clinical training and customer education to enhance customer acceptance and appreciation of Heidelberg’s products and services. Taking a customer-focused approach, the Manager oversees, and plans detailed and timely education and certification of the CAS team to ensure readiness to support all clinical and installation needs of HEI’s products. In turn, the manager should be able to provide in-depth product support, training, and advice on the application and use of advanced ophthalmic imaging instrumentation both internally and externally. In addition, the position is responsible for assessing team performance and capacity to align with future changes in workload anticipated by HEI’s growth strategies.

The Manager Clinical Applications will collaborate closely and cross functionally with the US marketing, customer care, clinical affairs and technical services teams to foster an integrated and cohesive customer-centric approach. The manager will lead the CAS team to be involved and deliver high quality user training, seminars and hands‑on events. Lastly, the manager through the team will also collect and communicate field experience to provide feedback to relevant company functions such as service, marketing, R&D and senior management.

Essential Duties And Responsibilities

• Oversee the implementation and delivery of product installations and clinical customer training and proper use of HE products.
• Lead and manage the field Clinical Application Specialists and in‑house Clinical Application and Support Specialists; ensure that team members are well‑trained and empowered to deliver on customer expectations and company needs of education.
• Establish and update clinical curriculum for customer training in collaboration with the Training and Education Manager. The Manager Clinical Applications will provide ongoing training and re‑certification of the CAS team ensuring consistent levels of knowledge.
• Lead clinical educational programs for physicians and photographers. Collaborate with Sales and Marketing to define locations and schedule.
• Occasionally travel to customer sites, conferences, and internal meetings.
• As needed, provide clinical and product training support to the sales team.
• Work cross‑functionally with the sales department and customer care to optimize install scheduling to meet customer expectations and minimize costs for the company.
• Plan and ensure distribution of CAS participation in key trade shows to provide applications support as well as to stay current with clinical research and trends. This activity will include set‑up overseeing equipment.
• Anticipate and plan the arrival of new products (ANTERION, for example) by scheduling training sessions for the CAS team.
• Encourage and challenge all members of the CAS team to take on special initiatives that will help advance our knowledge and value to customers.
• Prepare and manage department annual budget
• Perform administrative duties including review and approval of expense reports and PTO requests, conduct annual performance reviews, and provide departmental reports

Position Requirements

KNOWLEDGE/SKILLS/ABILITIES REQUIRED:

• Bachelor’s degree required, life sciences preferred (Ophthalmic Technology, Nursing, Bio‑Medical Engineering)
• Previous experience managing a team is highly desirable
• Professional certification and advanced degree highly desirable
• 5-7+ years’ work experience in ophthalmic imaging, training, or education
• 3+ years of experience in an ophthalmic clinic environment
• Ability to work in a fast‑paced, competitive environment
• Excellent presentation skills, written, and verbal communications skills
• Ability to manage multiple projects and priorities simultaneously
• Detail oriented with strong analytical and creative problem‑solving skills
• Strong leadership skills to guide and mentor team members (2-4+ years)
• Proficiency in strategizing, planning, monitoring and problem solving and capable of offering innovative suggestions for process improvement to senior management
• Excellent computer skills in the following programs: MS Word, PowerPoint, Excel, salesforce.com
• Willingness to travel (~30-50%) domestically

Physical Demands

• While performing the duties the employee is:
  • Constantly required to use computers and other office equipment
  • Constantly required to view objects at close and distant ranges
  • Frequently required to communicate with others
  • Frequently required to sit and stand
• Requires fine manipulation and simple grasping in order to utilize the computer and other equipment.
• Requires occasional lifting and transporting of items weighing up to 50 lbs.
• Equipment typically used: Computers, Heidelberg devices, USB devices, MO disks/drives.

Note: For the purpose of this summary, occasionally it is used to represent up to 1/3 of the time given to the workday, frequently represents 1/3 to 2/3 of the time and constantly represents 2/3 or more of the time.

Employees frequently work in a professional office environment with lots of computer equipment and moderate amounts of noise and activity. Employees are required to travel up to 50%, including possible weekend and holiday travel. The work environment is fast‑paced and demanding. Off‑shift and weekend duties may be required as assigned by the manager.

Salary Range: $115,000 - $140,000

Full‑Time/Part‑Time Full‑Time

Number of Openings 1

Location Any

This position is currently accepting applications.