Clinic Manager

Lumata Health, Inc.; Nashville (TN); On-site; USD 90,000 - 130,000; Full time

Job summary

Lumata Health, Inc. in Nashville, TN is seeking a Clinical Manager to lead the clinical teams across multiple locations, drive performance, and develop staff. You will oversee Lead Technicians, manage patient flow, ensure policy compliance, and maintain high clinical standards.

This role requires strong leadership, coaching ability, and experience in ophthalmology or related healthcare. You will coach staff, monitor KPIs, and collaborate with HR to support hiring, onboarding, and professional

Qualifications

• Requires ophthalmology or related healthcare experience (minimum 3 years).
• Leadership or supervisory experience preferred.
• Strong leadership and communication skills.
• Ability to coach and develop employees.
• HIPAA compliance and confidentiality.

Responsibilities

• Lead, coach, and develop the Lead Technician team.
• Oversee multi-location operations and staffing.
• Monitor KPIs and drive performance improvements.
• Facilitate staff training and onboarding for new techs.
• Ensure HIPAA compliance and patient privacy.
• Maintain equipment, inventory, and facility needs.
• Collaborate with HR on employee relations and reviews.

Skills

Leadership

Communication

Coaching

Organization

Delegation

Problem solving

Multi-location

KPI analysis

HIPAA compliance

Confidentiality

Education

High School Diploma

Healthcare education

Ophthalmic Technician cert

Job description

Our mission is to uniquely provide the most advanced vision technology and
best possible care, while exceeding our patients’ expectations in every way.

JOB SUMMARY

The Clinical Manager is responsible for the overall leadership, performance, and development of the
clinical teams across multiple practice locations. This role provides leadership to the Lead Technician
team, ensures consistent clinical operations, develops staff, monitors performance, and drives
accountability and continuous improvement.

KEY RESPONSIBILITIES

1. Leadership & Development
   Lead, coach, and develop the Lead Technician team.
   Establish clear expectations for Leads and clinical staff.
   Conduct regular Lead meetings and one-on-one coaching.
   Identify leadership strengths and areas for improvement.
   Develop future leaders within the clinical department.
   Encourage Leads to take ownership of their clinics and responsibilities.
   Provide feedback and coaching when expectations are not being met.
2. Multi-Location Operations
   Provide consistent leadership across all assigned locations.
   Ensure clinics follow established workflows, policies, and standards.
   Monitor staffing, patient flow, physician schedules, and daily operations.
   Identify operational problems and develop solutions.
   Maintain visibility and communication across all locations.
   Ensure issues are addressed appropriately and followed through to resolution.
3. Accountability & Performance
   Hold staff and Leads accountable for attendance, productivity, communication, professionalism,
   and performance.
   Address performance concerns promptly and appropriately.
   Complete 90-day and annual employee reviews.
   Partner with HR and the Director of Clinical and Surgical Services on employee relations issues.
   Recognize strong performance and reinforce positive behaviors.
4. Training & Staff Development
   Ensure new employees receive appropriate training and onboarding.
   Maintain ongoing training and competency development and identify training needs and
   performance gaps.
   Ensure Leads participate in staff training and development.
   Support implementation of new technology, equipment, and processes.
   Follow up to ensure new processes are being used correctly and consistently.
5. Performance & KPIs
   Monitor established clinical and operational KPIs.
   Review performance with Lead Technicians.
   Identify trends, problems, and opportunities for improvement.
   Develop action plans when performance goals are not being met.
   Use data and observations to make informed management decisions.
6. Communication & Team Culture
   Maintain clear and professional communication with staff, leads, physicians, and leadership.
   Communicate organizational expectations and changes effectively.
   Promote teamwork and collaboration between locations.
   Address communication problems, negativity, and unprofessional behavior.
   Create a culture of accountability, respect, professionalism, and teamwork.
7. Clinical & Administrative Oversight
   Ensure clinical staff follow established policies, procedures, and standards.
   Promote a consistent and positive patient experience.
   Assist with difficult patient or staff situations.
   Oversee staffing and scheduling needs.
   Assist with hiring, onboarding, and employee development.
   Oversee equipment maintenance and facility needs along with managing inventory and ordering.
   Monitor time-off requests and timekeeping corrections.
   Ensure HIPAA and organizational policies are followed.

LEADERSHIP EXPECTATIONS

The Clinical Manager is expected to:
Lead, not simply manage tasks.
Delegate task appropriately.
Address problems rather than allowing them to continue.
Look for the root cause of recurring issues.
Make decisions using data, experience, and sound judgment.
Communicate proactively and professionally.
Have difficult conversations when necessary.
Follow through on commitments and action plans.
Hold themselves and others accountable.
Maintain professionalism and consistency across all locations.
Focus on improving the team and the operation, not simply completing daily tasks.

QUALIFICATIONS

High school diploma required; college or healthcare-related education preferred.
Minimum of three years of ophthalmology or related healthcare experience.
Ophthalmic Technician certification or progress toward certification preferred.
Previous leadership or supervisory experience preferred.
Essential Skills
Strong leadership and communication skills.
Ability to coach and develop employees.
Strong organization and follow-through.
Ability to delegate effectively.
Strong problem-solving and decision-making skills.
Ability to manage multiple locations and priorities.
Ability to use KPIs and performance data.
Ability to handle difficult conversations professionally.
Ability to maintain confidentiality along with HIPAA compliance.

Physical Demands:

Hearing: Adequate to perform job duties in person and over the telephone.
Speaking: Must be able to communicate clearly to patients in person and over the telephone.
Vision: Requires normal color vision and depth perception. Must be able to read information from printed
sources and computer screens.
Other: Requires frequent lifting and carrying items weighing up to 30 pounds unassisted, including
assisting patients when required. Adequate physical ability including sufficient manual dexterity to
perform the requisite health care service. Requires frequent bending, reaching repetitive hand
movements, standing at least eight (8) hours a day, walking, squatting and sitting, with some moderate
lifting, pushing and pulling exerted regularly throughout a regular work shift