Manager, Client Services

Paycom; Northbridge (MA); On-site; USD 65,000 - 75,000; Full time

Job summary

Paycom seeks a Manager, Client Services to lead and support the Client Services team in delivering exceptional service and driving revenue within existing accounts. You will oversee project timelines, budgets, and cross-functional coordination with directors and vendors.

The role emphasizes strong communication, strategic upselling, and travel up to 30% to meet client needs and revenue goals. This position is full-time and located in Boston/Whitinsville area.

Qualifications

• 5+ years in client service-related role.
• Strong verbal and written communication skills.
• Able to travel up to 30% of the time.
• Experience with corporate tradeshow/meeting and events preferred.
• Proficient in MS Office programs.

Responsibilities

• Assist in overseeing project timelines and budgets to keep initiatives on track.
• Support Sr. Managers on client calls and lead when necessary.
• Identify upsell opportunities within existing accounts and help expand services.
• Develop and manage project budgets and allocate internal resources to hit revenue goals.
• Coordinate with Directors to ensure progress and quality of client projects.
• Interface with vendors to ensure deliverables are met.
• Analyze client feedback to aid communications planning.
• Stay informed on industry trends to maintain competitive edge.
• Handle travel, expense, and time-off administration.

Skills

Client services

Communication

MS Office

Budget management

Upselling

Travel readiness

Tools

MS Office

Job description

Job DetailsJob Location: Boston - Whitinsville, MA 01588Position Type: Full TimeSalary Range: $65,000.00 - $75,000.00 SalaryJob Category: ManagementManager, Client Services

The Manager, Client Services supports the members of the Client Services team by providing operational support and facilitation of daily processes, and delivering and sustaining the highest level of client service. In this role, the Manager, Client Services will help fuel Access' growth by meeting account revenue goals driving revenue generation efforts and new business development within existing accounts.

What you'll do:

• Assist in the oversight of project timelines, ensuring projects remain on time, on strategy, and on budget
• Provide support to the Sr. Managers on client calls, as well as take the lead when necessary
• Identify opportunities to upsell within current accounts; work with management to develop a strategy for expanding into additional areas of their business including meetings and events
• Support the Client Services team in development of project budgets and proactively manage internal client resources to meet overall account revenue goals
• Work closely with the Director, Production and Director, Project Management to ensure progress and quality of projects
• Interface with vendors to ensure deliverables are achieved
• Analyze client input, together with background knowledge, research, field feedback, etc., to assist the Client Services team in the development of full communication plans
• Maintain current knowledge of the industry, trends, and competitive practices to ensure Access maintains an edge over competition
• Perform administrative tasks related to travel, expense, and time off approvals

Qualifications

What we'd love to see:

• Corporate tradeshow/meeting and event experience preferred
• 5 plus years of experience in a client service-related position
• Strong verbal and written communication skills
• Ability to assist managers in developing, proposing, and selling a full line of company products and services to existing clients
• Capable of analytical thinking and problem solving
• Demonstrated strong attention to detail, personal organization, dynamic presentation, and interpersonal skills
• Proficient in MS Office programs
• Knowledge of virtual environments a plus but not required
• Ability to travel up to 30% of the time