Manager, Client Services

ACCESS TCA INCORPORATED; Northbridge (MA); On-site; USD 65,000 - 75,000; Full time

Job summary

ACCESS TCA INCORPORATED in Boston/Whitinsville, MA is seeking a Manager, Client Services to supervise daily client service operations, support revenue goals, and ensure top-tier service delivery across accounts.

You will oversee project timelines, assist senior managers on client calls, identify upsell opportunities, manage budgets, and coordinate with directors and vendors to meet timelines and quality. The role requires 5+ years in client services and travel up to 30% as needed.

Qualifications

• 5+ years of experience in a client service-related position.
• Strong verbal and written communication skills.
• Ability to assist managers in developing and selling a full line of company products and services.
• Capable of analytical thinking and problem solving.
• Demonstrated strong attention to detail and organizational skills.

Responsibilities

• Assist in the oversight of project timelines, ensuring on-time, on-strategy, on-budget delivery.
• Provide support to the Sr. Managers on client calls and lead when necessary.
• Identify opportunities to upsell within current accounts and develop expansion strategies.
• Support budgets and proactively manage internal resources to meet revenue goals.
• Coordinate with Directors to ensure progress and quality of projects.
• Interface with vendors to ensure deliverables are achieved.
• Analyze client input to help develop full communication plans.
• Maintain knowledge of industry trends to keep Access competitive.
• Handle travel, expense, and time-off administrative tasks.

Skills

Verbal communication

Written communication

Analytical thinking

Problem solving

Attention to detail

Tools

MS Office

Job description

Job DetailsJob Location: Boston - Whitinsville, MA 01588Position Type: Full TimeSalary Range: $65,000.00 - $75,000.00 SalaryJob Category: ManagementManager, Client Services

The Manager, Client Services supports the members of the Client Services team by providing operational support and facilitation of daily processes, and delivering and sustaining the highest level of client service. In this role, the Manager, Client Services will help fuel Access' growth by meeting account revenue goals driving revenue generation efforts and new business development within existing accounts.

What you'll do:

• Assist in the oversight of project timelines, ensuring projects remain on time, on strategy, and on budget
• Provide support to the Sr. Managers on client calls, as well as take the lead when necessary
• Identify opportunities to upsell within current accounts; work with management to develop a strategy for expanding into additional areas of their business including meetings and events
• Support the Client Services team in development of project budgets and proactively manage internal client resources to meet overall account revenue goals
• Work closely with the Director, Production and Director, Project Management to ensure progress and quality of projects
• Interface with vendors to ensure deliverables are achieved
• Analyze client input, together with background knowledge, research, field feedback, etc., to assist the Client Services team in the development of full communication plans
• Maintain current knowledge of the industry, trends, and competitive practices to ensure Access maintains an edge over competition
• Perform administrative tasks related to travel, expense, and time off approvals

Qualifications

What we'd love to see:

• Corporate tradeshow/meeting and event experience preferred
• 5 plus years of experience in a client service-related position
• Strong verbal and written communication skills
• Ability to assist managers in developing, proposing, and selling a full line of company products and services to existing clients
• Capable of analytical thinking and problem solving
• Demonstrated strong attention to detail, personal organization, dynamic presentation, and interpersonal skills
• Proficient in MS Office programs
• Knowledge of virtual environments a plus but not required
• Ability to travel up to 30% of the time