Client Services Growth Manager - Events & Upsell

ACCESS TCA INCORPORATED; Northbridge (MA); On-site; USD 65,000 - 75,000; Full time

Job summary

ACCESS TCA INCORPORATED in Boston/Whitinsville, MA is seeking a Manager, Client Services to supervise daily client service operations, support revenue goals, and ensure top-tier service delivery across accounts.

You will oversee project timelines, assist senior managers on client calls, identify upsell opportunities, manage budgets, and coordinate with directors and vendors to meet timelines and quality. The role requires 5+ years in client services and travel up to 30% as needed.

Qualifications

• 5+ years of experience in a client service-related position.
• Strong verbal and written communication skills.
• Ability to assist managers in developing and selling a full line of company products and services.
• Capable of analytical thinking and problem solving.
• Demonstrated strong attention to detail and organizational skills.

Responsibilities

• Assist in the oversight of project timelines, ensuring on-time, on-strategy, on-budget delivery.
• Provide support to the Sr. Managers on client calls and lead when necessary.
• Identify opportunities to upsell within current accounts and develop expansion strategies.
• Support budgets and proactively manage internal resources to meet revenue goals.
• Coordinate with Directors to ensure progress and quality of projects.
• Interface with vendors to ensure deliverables are achieved.
• Analyze client input to help develop full communication plans.
• Maintain knowledge of industry trends to keep Access competitive.
• Handle travel, expense, and time-off administrative tasks.

Skills

Verbal communication

Written communication

Analytical thinking

Problem solving

Attention to detail

Tools

MS Office

Job description

ACCESS TCA INCORPORATED in Boston/Whitinsville, MA is seeking a Manager, Client Services to supervise daily client service operations, support revenue goals, and ensure top-tier service delivery across accounts.

You will oversee project timelines, assist senior managers on client calls, identify upsell opportunities, manage budgets, and coordinate with directors and vendors to meet timelines and quality. The role requires 5+ years in client services and travel up to 30% as needed.