Central Scheduling & Access Operations Lead

St. Joseph’s Health, Inc.; Paterson, Northern (NJ, KY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

St. Joseph’s Health, Inc. is seeking a Manager for the Centralized Call Center – Centralized Registration Services.

This role provides operational leadership, performance management, and strategic oversight to ensure exceptional customer service, timely scheduling, and accurate registration across the health system. The Manager leads call center staff, tracks KPIs, and drives process improvements that support patient access, operational excellence, and revenue cycle integrity, while coordinating

Responsibilities

• Lead the Centralized Call Center operations to ensure timely patient scheduling and registration accuracy.
• Monitor performance metrics and implement process improvements to enhance patient access and revenue cycle integrity.
• Serve as liaison among Patient Access, Clinical Operations, Revenue Cycle, and IT teams to ensure a seamless patient experience.

Job description

St. Joseph’s Health, Inc. is seeking a Manager for the Centralized Call Center – Centralized Registration Services.

This role provides operational leadership, performance management, and strategic oversight to ensure exceptional customer service, timely scheduling, and accurate registration across the health system. The Manager leads call center staff, tracks KPIs, and drives process improvements that support patient access, operational excellence, and revenue cycle integrity, while coordinating