Manager, Center Operations

externallincarecareers; Scottsbluff (NE); On-site; USD 60,000 - 90,000; Full time

Job summary

externallincarecareers in Scottsbluff, Nebraska is seeking a proactive Operations Supervisor for Service Representatives, Health Care Specialists, and Customer Service Representatives. You will lead recruiting, training, and day-to-day supervision to ensure service excellence and regulatory compliance.

Bachelor’s degree preferred; CDL/DOT credentials and computer literacy required. The role emphasizes safety programs, inventory control, vehicle fleet maintenance, and cost management while

Qualifications

• Bachelor's degree preferred.
• Minimum three years in similar industry.
• Demonstrated knowledge of policies and procedures.
• Demonstrated knowledge of products.
• Work with limited supervision as an individual responsible for center operations.
• Must be DOT certified and possess a CDL or ability to obtain one.
• Must be computer literate.

Responsibilities

• Interview, hire, train, and supervise quality candidates for service representatives.
• Assist with employee files, including coordination of benefits and evaluations for service representatives.
• Interact with Medical Professionals in the community.
• Implement safety programs, maintaining records in compliance with DOT and FDA regulations.
• Knowledgeable of Medicare, insurance rules and community resources and medical equipment availability.
• Responsible for CHAP effort for the center.
• Organize and focus on special programs.
• Control inventory and purchasing of equipment and supplies.
• Responsible for growth of the customer base through excellence in customer service.
• Responsible for profitability of the center and for implementing cost controls.
• Promote effective written/verbal communications.
• Maintain a fleet of leased vehicles with routine preventive maintenance; record keeping is essential.
• Ensure quality and safe delivery of medical equipment to patients.
• May perform equipment set-ups in customers' homes (oxygen equipment, concentrators, reservoirs).
• May be on-call on a rotational basis; respond to call-outs at night and weekends.
• May serve as a backup when others are absent.

Skills

Supervisory experience

DOT certification

CDL license

Computer literacy

Education

Bachelor's Degree or equivalent

Job description

This employee is the direct Supervisor of Service Representatives, Health care Specialists, and Customer Service Representatives.

Job Responsibilities:

• Interview, hire, train, and supervise quality candidates for service representatives
• Assists with employee files, including but not limited to the coordination of employee benefits and evaluations for service representatives
• Interacts with Medical Professionals in the community
• Implement safety programs, including maintaining records in compliance with all Federal, State, and Local regulations that apply to DOT and FDA
• Knowledgeable of Medicare, insurance rules and regulations, community resources and medical equipment availability
• Responsible for the CHAP effort for the center
• Responsible for organizing and focusing on special programs
• Controls inventory and the purchasing of equipment and supplies
• Responsible for growth of the customer base through excellence in customer service
• Responsible for the profitability of the center and for implementing and directing cost controls
• Promotes effective written/verbal communications
• Responsible for maintaining a fleet of leased vehicles including establishing a routine preventive maintenance program and follow up of major maintenance
  • Record keeping and inspections of vehicles is a critical part of the responsibility
• Ensures the quality and safe delivery of medical equipment to patients
• May be required to perform equipment set‑ups in the customer's home, most set‑ups are oxygen equipment, concentrators, and reservoirs
• May be required to perform on‑call duties on a rotational basis with other employees in the center
  • Includes responding to call outs at night and weekends to provide the service normally done by a service representative
• May serve as a backup when other employees are out due to absenteeism

#SLS

• Bachelor's Degree or equivalent preferred
• Minimum of three years experience withsimilar industry
• Demonstrated knowledge of policies and procedures
• Demonstrated knowledge of products
• Work with limited supervision as an individual has primary responsibility for total operations of a center
• Must be DOT certified and possess a Commercial Driver's License (CDL) or have to have the ability to obtain one
• Must be computer literate

#SLS