Manager, Center Operations

externallincarecareers; San Diego (CA); On-site; USD 65,000 - 76,000; Full time

Job summary

The role oversees the direct supervision of Service Representatives, Health care Specialists, and Customer Service Representatives in San Diego, ensuring compliant operations and high-quality patient care.

Responsibilities include interviewing, hiring, training, safety program implementation, equipment maintenance, and center profitability, with on-call duties and potential home equipment setups as needed.

Qualifications

• Bachelor's Degree or equivalent preferred.
• Minimum of three years experience with similar industry.
• Demonstrated knowledge of policies and procedures.
• Demonstrated knowledge of products.
• Must be DOT certified and possess a Commercial Driver's License (CDL) or have the ability to obtain one.
• Must be computer literate.
• Work with limited supervision as an individual has primary responsibility for total operations of a center.

Responsibilities

• Interview, hire, train, and supervise quality candidates for service representatives.
• Assists with employee files, including coordination of employee benefits and evaluations for service representatives.
• Interacts with Medical Professionals in the community.
• Implement safety programs, including maintaining records in compliance with regulations that apply to DOT and FDA.
• Knowledgeable of Medicare, insurance rules and regulations, community resources and medical equipment availability.
• Responsible for the CHAP effort for the center.
• Responsible for organizing and focusing on special programs.
• Controls inventory and purchasing of equipment and supplies.
• Responsible for growth of the customer base through excellence in customer service.
• Responsible for the profitability of the center and for implementing and directing cost controls.
• Promotes effective written/verbal communications.
• Maintaining a fleet of leased vehicles including a routine preventive maintenance program and follow up of major maintenance; record keeping and inspections of vehicles are part of the role.
• Ensures the quality and safe delivery of medical equipment to patients.
• May perform equipment set-ups in the customer's home (oxygen equipment, concentrators, reservoirs).
• May perform on-call duties on a rotational basis (night/weekends).
• May serve as a backup when other employees are out due to absenteeism.

Skills

Leadership

Supervisory experience

Staff training

Customer service

Communication

Operations management

Education

Bachelor's degree or equivalent

Tools

CDL

Job description

This employee is the direct Supervisor of Service Representatives, Health care Specialists, and Customer Service Representatives.

Job Responsibilities:

• Interview, hire, train, and supervise quality candidates for service representatives
• Assists with employee files, including but not limited to the coordination of employee benefits and evaluations for service representatives
• Interacts with Medical Professionals in the community
• Implement safety programs, including maintaining records in compliance with all Federal, State, and Local regulations that apply to DOT and FDA
• Knowledgeable of Medicare, insurance rules and regulations, community resources and medical equipment availability
• Responsible for the CHAP effort for the center
• Responsible for organizing and focusing on special programs
• Controls inventory and the purchasing of equipment and supplies
• Responsible for growth of the customer base through excellence in customer service
• Responsible for the profitability of the center and for implementing and directing cost controls
• Promotes effective written/verbal communications
• Responsible for maintaining a fleet of leased vehicles including establishing a routine preventive maintenance program and follow up of major maintenance
  • Record keeping and inspections of vehicles is a critical part of the responsibility
• Ensures the quality and safe delivery of medical equipment to patients
• May be required to perform equipment set-ups in the customer's home, most set-ups are oxygen equipment, concentrators, and reservoirs
• May be required to perform on-call duties on a rotational basis with other employees in the center
  • Includes responding to call outs at night and weekends to provide the service normally done by a service representative
• May serve as a backup when other employees are out due to absenteeism

Offering $65,000 to $76,000 annually

• Bachelor's Degree or equivalent preferred
• Minimum of three years experience withsimilar industry
• Demonstrated knowledge of policies and procedures
• Demonstrated knowledge of products
• Work with limited supervision as an individual has primary responsibility for total operations of a center
• Must be DOT certified and possess a Commercial Driver's License (CDL) or have to have the ability to obtain one
• Must be computer literate

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