Manager, Center Operations

Lincare; Scottsbluff (NE); On-site; USD 50,000 - 70,000; Full time

Job summary

Lincare is looking for a Supervisor in Scottsbluff, Nebraska, to lead and manage service representatives and healthcare specialists. Responsibilities include hiring, training, and ensuring compliance with safety programs, as well as overseeing customer service and medical equipment delivery. Candidates should be knowledgeable in Medicare and comfortable interacting with medical professionals. This position requires effective communication and the ability to maintain operational efficiency.

Responsibilities

• Interview, hire, train, and supervise service representatives.
• Assist with employee files and coordination of benefits.
• Interact with medical professionals in the community.
• Implement safety programs and maintain compliance records.
• Knowledgeable of Medicare and medical equipment availability.
• Responsible for the CHAP effort and special programs.
• Control inventory and purchasing of equipment and supplies.
• Foster customer base growth through excellent service.
• Oversee profitability and direct cost controls.
• Maintain fleet vehicle inspections and preventive maintenance.
• Ensure quality and safe delivery of medical equipment.
• Perform equipment setups in customer homes as needed.
• On-call duties for after-hours service.
• Serve as backup for absentee employees.

Job description

This employee is the direct Supervisor of Service Representatives, Health care Specialists, and Customer Service Representatives.

Job Responsibilities

• Interview, hire, train, and supervise quality candidates for service representatives
• Assists with employee files, including but not limited to the coordination of employee benefits and evaluations for service representatives
• Interacts with Medical Professionals in the community
• Implement safety programs, including maintaining records in compliance with all Federal, State, and Local regulations that apply to DOT and FDA
• Knowledgeable of Medicare, insurance rules and regulations, community resources and medical equipment availability
• Responsible for the CHAP effort for the center
• Responsible for organizing and focusing on special programs
• Controls inventory and the purchasing of equipment and supplies
• Responsible for growth of the customer base through excellence in customer service
• Responsible for the profitability of the center and for implementing and directing cost controls
• Promotes effective written/verbal communications
• Responsible for maintaining a fleet of leased vehicles including establishing a routine preventive maintenance program and follow up of major maintenance
  • Record keeping and inspections of vehicles is a critical part of the responsibility
• Ensures the quality and safe delivery of medical equipment to patients
• May be required to perform equipment set‑ups in the customer's home, most set‑ups are oxygen equipment, concentrators, and reservoirs
• May be required to perform on‑call duties on a rotational basis with other employees in the center
  • Includes responding to call outs at night and weekends to provide the service normally done by a service representative
• May serve as a backup when other employees are out due to absenteeism