Manager Case Management

Ascension; Town of Brookfield (WI); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health coverage

Retirement plan (403(b))

Paid time off

Tuition reimbursement

Employee assistance program

Parental leave

Job summary

Ascension is seeking a seasoned leader to manage case management teams and drive efficient patient care throughout the post-acute journey. You will supervise professional and clerical staff, coordinate utilization criteria, and partner with clinical leadership on admissions, discharges, and length of stay.

The role emphasizes workflow optimization, daily staffing assignments, and serving as a subject matter expert for case management documentation and processes within a large health system.

Qualifications

• High school diploma/GED with 2 years of experience, or Associate's degree, or Technical degree required. Master's degree preferred.
• 3 years of experience required. 1 year of leadership or management experience required.
• Licensure/Certification/Registration: RN credentialed from the Wisconsin Board of Nursing or Social Worker credential from the Wisconsin board.

Responsibilities

• Manages assigned case managers, related activities and workflow to ensure effective and efficient patient care.
• Manages professional and clerical associates who work in case management, as well as tracking of the post-acute period and provision of disease management, and contracting with internal and external resources.
• Communicates with administration and medical staff in matters related to appropriateness of hospital admissions, discharge planning, and length of stay.
• Serves as content specialist for staff in the areas of utilization criteria, appeal and review process, and case management system documentation.
• Develops staff schedule and revises assignments daily to assure optimal unit coverage and distribution of workload within staffing standards.
• Covers on units as needed and serves as a resource for complex case management issues.

Skills

Leadership

Case management

Staff supervision

Healthcare operations

Education

High school diploma/GED

Associate's degree

Technical degree

Master's degree

Job description

Your future role at a glance
Manages assigned case managers, related activities and workflow to ensure effective and efficient patient care.

How you'll make an impact in this role

• Manages professional and clerical associates who work in case management, as well as tracking of the post-acute period and provision of disease management, and contracting with internal and external resources.
• Communicates with administration and medical staff in matters related to appropriateness of hospital admissions, discharge planning, and length of stay.
• Serves as content specialist for staff in the areas of utilization criteria, appeal and review process, and case management system documentation.
• Develops staff schedule and revises assignments daily to assure optimal unit coverage and distribution of workload within staffing standards.
• Covers on units as needed and serves as a resource for complex case management issues.

What Minimum Requirements You'll Need

Licensure / Certification / Registration

• Required Credential(s):
• One or more of the following:
• Registered Nurse credentialed from the Wisconsin Board of Nursing obtained prior to hire date or job transfer date.
• Social Worker credentialed from the Wisconsin Board of Marriage & Family Therapy, Professional Counseling & Social Work obtained prior to hire date or job transfer date.

• Preferred Credential(s):
• Case Manager credentialed from the American Case Management Association (ACMA).
• Case Manager credentialed from the Commission for Case Manager Certification (CCMC).

Education

• High school diploma/GED with 2 years of experience, or Associate's degree, or Technical degree required. Master's degree preferred.

Work Experience

• 3 years of experience required. 1 year of leadership or management experience required.

Benefits that help you thrive

• Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
• Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance
• Time to recharge: pro-rated paid time off (PTO) and holidays
• Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
• Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
• Family support: parental leave, adoption assistance and family benefits
• Other benefits: optional legal and pet insurance, transportation savings and more

Life at Ascension: Where purpose meets opportunity

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you'll find an inclusive and supportive environment where your contributions truly matter.

Equal employment opportunity employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

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